Clerical Officer - Co. Armagh

MPA Recruitment; Armagh; Presencial; GBP 19.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

23 days leave

12 public holidays

Structured environment

Training provided

Public sector experience

Resumo da vaga

MPA Recruitment, in partnership with the NIHE, is recruiting a Clerical Officer to join a busy team supporting housing services in County Armagh. Roles span Portadown, Craigavon, Banbridge and Dungannon, offering valuable experience in a respected public sector environment.

You will provide essential administrative support, handle confidential information with discretion, and respond to customer enquiries by phone, email, and webchat, ensuring accurate records and smooth service delivery.

Qualificações

• Excellent organisational and administrative skills.
• Strong communication and customer service abilities.
• High levels of accuracy and attention to detail.
• The ability to handle sensitive and confidential information appropriately.
• Competence in Microsoft Office applications and data management systems.
• The ability to work independently and as part of a team.
• A proactive and professional approach to work.

Responsabilidades

• Managing confidential documents through accurate scanning, filing, and record management processes.
• Responding professionally to customer enquiries via telephone, email, and webchat.
• Maintaining and updating records across a range of databases and systems.
• Providing administrative support including scheduling appointments, coordinating meetings, and diary management.
• Processing data accurately and ensuring information is kept up to date.
• Using judgement and problem-solving skills to resolve routine administrative queries.
• Working in accordance with established policies, procedures, and confidentiality requirements.
• Collaborating effectively with colleagues, customers, and external stakeholders to support service delivery.

Conhecimentos

Organisational skills

Communication

Attention to detail

Handling confidential information

Microsoft Office

Data management systems

Teamwork and independence

Ferramentas

Microsoft Office

Data management systems

Descrição da vaga

Supporting Northern Ireland Housing Services

MPA Recruitment are working in partnership with the NIHE, and we are currently recruiting for a Clerical Officer to join a busy and professional team supporting housing services in County Armagh. This is an excellent opportunity for an organised and customer-focused individual seeking valuable experience within a respected public sector environment. We have roles in Portadown, Craigavon, Banbridge and Dungannon

The Role

As a Clerical Officer, you will provide essential administrative support, helping to ensure the efficient delivery of services while maintaining the highest standards of professionalism, confidentiality, and customer care.

Key Responsibilities

• Managing confidential documents through accurate scanning, filing, and record management processes.
• Responding professionally to customer enquiries via telephone, email, and webchat.
• Maintaining and updating records across a range of databases and systems.
• Providing administrative support including scheduling appointments, coordinating meetings, and diary management.
• Processing data accurately and ensuring information is kept up to date.
• Using judgement and problem-solving skills to resolve routine administrative queries.
• Working in accordance with established policies, procedures, and confidentiality requirements.
• Collaborating effectively with colleagues, customers, and external stakeholders to support service delivery.

What We're Looking For

• Excellent organisational and administrative skills.
• Strong communication and customer service abilities.
• High levels of accuracy and attention to detail.
• The ability to handle sensitive and confidential information appropriately.
• Competence in Microsoft Office applications and data management systems.
• The ability to work independently and as part of a team.
• A proactive and professional approach to work.

Benefits

• 23 days annual leave plus 12 public holidays.
• Valuable experience within a well-established public sector organisation.
• Structured and supportive working environment.
• Opportunity to develop administrative and customer service skills.
• Full training and ongoing support provided.

Additional Information

Location: County Armagh
Sector: Public Sector / Housing Services
Access NI: Basic Disclosure Required
Qualifications: No specific qualifications required
Professional Registration: Not required

Why Apply?

This is an excellent opportunity to join a respected organisation that plays an important role in supporting local communities. If you are organised, reliable, and enjoy working in a professional administrative environment where no two days are the same, we would be delighted to hear from you.