Pub Team Leader: Shift Master & Customer Champion

MOBOLISE; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Brand discounts 33%

Family discounts 15%

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

Greene King Inns & hotels 50%

Refer a friend bonus

Wagestream access

Retail discounts up to 30%

Job summary

Greene King pubs is seeking a Team Leader to guide a busy shift, ensuring the team have everything they need so the shift runs like clockwork and customers stay happy. You will deputise for the management team, organise and coordinate the team during peak periods, and keep the bar safe, legal and clean.

This role rewards hands-on leadership with strong customer service and teamwork. You will lead by example, set high standards, and support colleagues to deliver a heartfelt and memorable

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Attention to detail

Problem solving

Communication skills

Job description

Greene King pubs is seeking a Team Leader to guide a busy shift, ensuring the team have everything they need so the shift runs like clockwork and customers stay happy. You will deputise for the management team, organise and coordinate the team during peak periods, and keep the bar safe, legal and clean.

This role rewards hands-on leadership with strong customer service and teamwork. You will lead by example, set high standards, and support colleagues to deliver a heartfelt and memorable