Pub Team Leader: Lead Service & Shift Excellence

Chef & Brewer - BRA_101; Easthampstead; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Career development

Brand discounts 33%

Employee assistance program

Family policies

Menopause friendly employer

In-house hotel discounts 50%

Refer a friend bonus

Wagestream access

Retail discounts up to 30%

Job summary

Chef & Brewer is seeking a Team Leader to guide a busy shift, ensuring high standards and a warm, memorable customer experience across our country-style pubs. You will support managers, organise the team, and maintain safety and compliance while delivering great service.

We value attention to detail, a proactive attitude, and clear communication in English. The role offers competitive pay and benefits as part of our well-known pub brand family.

Qualifications

• Excellent customer service and team leadership skills.
• Ability to deputise for management and resolve issues.
• Strong English communication, both verbal and written.
• Ability to organise and coordinate a busy shift.
• Attention to detail and safety compliance.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Eye for detail

Customer service

Team leadership

Adaptability

English proficiency

Job description

Chef & Brewer is seeking a Team Leader to guide a busy shift, ensuring high standards and a warm, memorable customer experience across our country-style pubs. You will support managers, organise the team, and maintain safety and compliance while delivering great service.

We value attention to detail, a proactive attitude, and clear communication in English. The role offers competitive pay and benefits as part of our well-known pub brand family.