Shift Leader: Exceptional Service & Team Coach

Chef and Brewer; Rainford; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Brand discounts 33%

Family discounts 15%

Pension contribution

Wagestream access

Employee assistance program

Refer a friend bonus £1,500

Job summary

Chef & Brewer is seeking a Team Leader to guide the floor, ensuring the shift runs smoothly and guests enjoy a memorable visit. You will support the management team, coordinate a busy team, and uphold safety, legal, and service standards across the pub.

You will bring a keen eye for detail, a positive, can-do attitude, and strong English communication to lead by example and welcome every customer warmly.

Qualifications

• Attention to detail in every task and pint poured to perfection.
• Ability to lead by example and inspire the team to deliver great service.
• Experience in coordinating a team during busy shifts and maintaining standards.
• Strong customer service ethos with a warm, welcoming approach.
• Proficient English communication to perform safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each time they visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Ensure the bar is safe, legal, and clean, with quick, safe issue resolution.

Skills

Eye for detail

Team leadership

Adaptability

Customer service

Lead by example

Job description

Chef & Brewer is seeking a Team Leader to guide the floor, ensuring the shift runs smoothly and guests enjoy a memorable visit. You will support the management team, coordinate a busy team, and uphold safety, legal, and service standards across the pub.

You will bring a keen eye for detail, a positive, can-do attitude, and strong English communication to lead by example and welcome every customer warmly.