Pub Team Leader: Lead Service & Guest Experience

Greene King; Clays End; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Apprenticeship training

Brand discounts

Family-friendly policies

Employee assistance program

Wagestream

Refer a friend bonus

Discounts on inns and hotels

Referral rewards up to £1,500

Retail discounts

Job summary

Greene King is seeking a Team Leader for one of its Chef & Brewer pubs in England. You will lead by example, ensure shifts run smoothly, and motivate the team to deliver a warm, memorable guest experience.

You will deputise for management when needed, coordinate duties during busy periods, and keep the bar safe, legal and well-presented. Successful candidates show strong English communication, a can-do attitude and a genuine passion for high standards in hospitality.

Qualifications

• Eye for detail to ensure drinks are poured correctly.
• Lead by example and deliver great service.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean, with issues resolved promptly.

Responsibilities

• Lead by example to ensure shifts run smoothly.
• Deputise for management and resolve issues during absence.
• Coordinate the team during busy periods to keep service efficient.
• Maintain safety, legal compliance and cleanliness of the bar.

Skills

Customer service

Team leadership

Shift coordination

Safety/compliance

Attention to detail

Adaptability

English proficiency

Positive attitude

Tools

POS system

Job description

Greene King is seeking a Team Leader for one of its Chef & Brewer pubs in England. You will lead by example, ensure shifts run smoothly, and motivate the team to deliver a warm, memorable guest experience.

You will deputise for management when needed, coordinate duties during busy periods, and keep the bar safe, legal and well-presented. Successful candidates show strong English communication, a can-do attitude and a genuine passion for high standards in hospitality.