Pub Team Leader: Create Welcoming Guest Experiences

Greene King; Eastleigh; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Brand discounts

Wage access (Wagestream)

Employee assistance program

Maternity & paternity policies

Discounts at inns & hotels

Refer a friend bonus

Descripción de la vacante

Greene King pubs are seeking a proactive Team Leader to help run busy shifts and deliver memorable guest experiences. You’ll lead by example, ensuring the team has what it needs and the shift runs like clockwork while upholding high standards for service, safety and compliance.

As a key member of the management team, you’ll deputise in their absence, organise the team, and maintain a warm welcome for every customer. English proficiency and a positive, can-do attitude are essential.

Formación

• Sufficient spoken and written English to perform the role safely and understand allergen controls.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• Ability to think on your feet and adapt to busy shift challenges.
• Positive, can-do attitude and strong teamwork.

Responsabilidades

• Lead by example to ensure the shift runs like clockwork and the team has what they need.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to maintain high standards.
• Keep the bar area safe, legal, and clean, addressing issues quickly and safely.

Conocimientos

Eye for detail

Team leadership

Adaptability

Customer service

English proficiency

Descripción del empleo

Company Description

Cornerstone pubs sit at the heart of their neighbourhoods, and it's our people who make them special. Our teams create welcoming experiences, build lasting relationships with locals, and bring communities together through great hospitality. No two pubs are the same, but what unites our teams is a passion for making everyone feel welcome, delivering memorable moments, and serving great quality on every visit.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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