Pub Team Lead: Operations & Guest Experience

Greene King; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Pension contribution

33% staff discount on brands

15% discount for loved ones

Free employee assistance program

Enhanced parental policies

Menopause Friendly Employer

50% discount at Greene King Inns/hotel

Refer a friend bonus up to £1,500

Wagestream

Retail discounts up to 30% at Superdrg

Job summary

Greene King is seeking a Team Leader to guide the shift, ensuring the team has everything needed to run like clockwork and that customers leave happy.

You’ll deputise for the management team, help organise and coordinate the team during busy periods, maintain high standards of service, safety, and cleanliness, and resolve issues quickly to keep service smooth. This role offers development across Greene King brands with strong staff discounts and wellbeing benefits.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Shift coordination

Safety compliance

Job description

Greene King is seeking a Team Leader to guide the shift, ensuring the team has everything needed to run like clockwork and that customers leave happy.

You’ll deputise for the management team, help organise and coordinate the team during busy periods, maintain high standards of service, safety, and cleanliness, and resolve issues quickly to keep service smooth. This role offers development across Greene King brands with strong staff discounts and wellbeing benefits.