Pub Team Leader: Elevate Service & Shift Wins

SmartRecruiters, Inc.; City of Edinburgh; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Career progression across Greene King

Apprenticeship/training opportunities

Staff discounts on brands

Employee assistance program

Flexible maternity/paternity support

Wellbeing and mental health support

Refer a friend bonus potential

Wage access before payday (Wagestream)

Retail discounts

Job summary

Greene King in Edinburgh is seeking a Team Leader to guide a busy shift, uphold high standards and ensure customers have an excellent experience. You will support the team, manage operations on the floor and resolve issues efficiently to keep service flowing smoothly.

The role requires a hands-on leader with strong customer service skills, the ability to stay calm under pressure, and a commitment to safety and quality in a busy pub environment.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Keep the bar safe, legal and clean; deal with issues quickly and safely.

Responsibilities

• Lead by example to ensure the shift runs smoothly.
• Maintain high standards and ensure customer happiness.
• Support the team to deliver great service and a warm welcome.
• Respond to issues promptly and maintain a positive team environment.

Skills

Customer service

Team leadership

Shift coordination

Health & safety

Attention to detail

Communication

English proficiency

Job description

Greene King in Edinburgh is seeking a Team Leader to guide a busy shift, uphold high standards and ensure customers have an excellent experience. You will support the team, manage operations on the floor and resolve issues efficiently to keep service flowing smoothly.

The role requires a hands-on leader with strong customer service skills, the ability to stay calm under pressure, and a commitment to safety and quality in a busy pub environment.