Pub Team Leader: Drive Service & Customer Happiness

Greene King; Tytherington; Remote; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension contribution

Employee discounts 33% / 15%

Mental health support/EAP

Maternity/Paternity policies

Menopause friendly employer

Discounts on inns and hotels 50% / 25%

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King pubs are looking for a proactive Team Leader to guide a busy bar during shifts, ensuring high standards and a warm, welcoming experience for every customer.

You will deputise for the management team, coordinate the team, keep the bar safe and compliant, and model outstanding service with attention to detail. This role is based on site and offers career progression within a renowned hospitality group.

Qualifications

• Provide heartfelt, memorable customer experiences.
• Deputise for management during shifts.
• Organise and coordinate team to ensure smooth service.
• Maintain bar safety, legality, cleanliness and issue resolution.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely possible.

Skills

Guest service

Team leadership

Shift coordination

Health & safety

Attention to detail

Customer care

English proficiency

Allergen controls

Job description

Greene King pubs are looking for a proactive Team Leader to guide a busy bar during shifts, ensuring high standards and a warm, welcoming experience for every customer.

You will deputise for the management team, coordinate the team, keep the bar safe and compliant, and model outstanding service with attention to detail. This role is based on site and offers career progression within a renowned hospitality group.