Pub Shift Leader - Service & Team Champion

Urban - BRA_209; Colchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Brand discounts

Family discounts

Wagestream

Refer a friend bonus

Pension contribution

Employee assistance

Inns & hotels discount

Career development

Retail discounts

Job summary

Greene King pubs is seeking a Team Leader to guide a busy shift, ensuring excellent customer experiences and smooth operation. You will deputise for management, coordinate staff, and uphold safety and quality standards throughout service.

Ideal candidates will have strong English, a positive attitude, and the ability to adapt to fast-paced pub environments, while promoting a welcoming atmosphere for guests.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deposit for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with quickly and safely.

Responsibilities

• Lead by example to ensure shifts run smoothly.
• Maintain high standards and customer satisfaction across the team.
• Coach and develop team members to deliver great service.
• Coordinate resources and communicate with colleagues during peak periods.

Skills

Team leadership

Customer service

Shift coordination

Safety & compliance

English proficiency

Job description

Greene King pubs is seeking a Team Leader to guide a busy shift, ensuring excellent customer experiences and smooth operation. You will deputise for management, coordinate staff, and uphold safety and quality standards throughout service.

Ideal candidates will have strong English, a positive attitude, and the ability to adapt to fast-paced pub environments, while promoting a welcoming atmosphere for guests.