Pub Shift Leader: Inspire Service & Smooth Runs

Greene King; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Career development

Staff discounts (brands)

Employee assistance program

Accommodation discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide a busy shift at one of our pubs in London. You’ll lead by example, ensuring the team has what they need to run smoothly and deliver a memorable customer experience.

You'll deputise for management, organise the team during peak hours, keep the bar safe and compliant, and train colleagues to uphold high standards. A hands-on leader who can think on their feet will thrive here.

Qualifications

• As a Team Leader, you will provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Leadership

Communication

Team coordination

Job description

Greene King is seeking a Team Leader to guide a busy shift at one of our pubs in London. You’ll lead by example, ensuring the team has what they need to run smoothly and deliver a memorable customer experience.

You'll deputise for management, organise the team during peak hours, keep the bar safe and compliant, and train colleagues to uphold high standards. A hands-on leader who can think on their feet will thrive here.