Pub Shift Leader: Lead Service & Guest Experience

Greene King; Thingwall; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension contribution

33% staff discount

15% family discount

Employee assistance program

Enhanced maternity/paternity

Menopause Friendly Employer

50% discount at Greene King Inns and 

Refer a friend bonus up to £1,500

Wagestream

Retail discounts

Job summary

Greene King is seeking a Team Leader for Pub & Dining venues across the UK. You will lead by example, ensuring the team has what they need for smooth shifts and that customers stay happy. You’ll delegate, coach, and maintain high standards on every service, while keeping the bar compliant and safe.

You’ll join a trusted group of pubs and inns committed to supporting staff with development, benefits, and a welcoming culture where everyone feels valued.

Qualifications

• Provide customers with a heartfelt and memorable experience every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift to run events smoothly.
• Keep the bar safe, legal, and clean, handling issues quickly and safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Customer service

Attention to detail

Leadership by example

English communication

Job description

Greene King is seeking a Team Leader for Pub & Dining venues across the UK. You will lead by example, ensuring the team has what they need for smooth shifts and that customers stay happy. You’ll delegate, coach, and maintain high standards on every service, while keeping the bar compliant and safe.

You’ll join a trusted group of pubs and inns committed to supporting staff with development, benefits, and a welcoming culture where everyone feels valued.