Provisioning & Order Manager — Hybrid (Reading)

Neos Networks; Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Benefits package

Job summary

Neos Networks is hiring a Provisioning Order Manager to join the Reading team. The role offers a base Reading location with 2/3 days per week hybrid working and a 37-hour week. You will own the end-to-end delivery of customer orders and work with major network partners to ensure timely provisioning and high service quality.

The role emphasizes accuracy, proactive updates to customers, and effective collaboration with internal teams to support customer satisfaction and business performance.

Qualifications

• GCSE English and Maths at minimum.
• A-levels or vocational qualifications in Business Administration, IT or Telecommunications desirable but not essential.
• Practical experience in order management and provisioning.
• Provisioning / Order Management experience is preferred but not essential.

Responsibilities

• Own end-to-end delivery of customer orders across internal systems and supplier portals.
• Provide clear and timely updates to customers and stakeholders throughout the delivery lifecycle.
• Coordinate with network partners to ensure services are provisioned accurately, on time and to quality standards.
• Resolve supplier escalations and support right-first-time service delivery.
• Forecast delivery volumes and manage priorities to reduce aged work-in-progress.

Skills

Order management

Provisioning

Stakeholder communication

Problem solving

Education

GCSE English & Maths

A-levels / Vocational in Business IT or Telecommunications

Job description

Neos Networks is hiring a Provisioning Order Manager to join the Reading team. The role offers a base Reading location with 2/3 days per week hybrid working and a 37-hour week. You will own the end-to-end delivery of customer orders and work with major network partners to ensure timely provisioning and high service quality.

The role emphasizes accuracy, proactive updates to customers, and effective collaboration with internal teams to support customer satisfaction and business performance.