Provisioning Order Manager

Neos Networks; Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Benefits package

Job summary

Neos Networks is hiring a Provisioning Order Manager to join the Reading team. The role offers a base Reading location with 2/3 days per week hybrid working and a 37-hour week. You will own the end-to-end delivery of customer orders and work with major network partners to ensure timely provisioning and high service quality.

The role emphasizes accuracy, proactive updates to customers, and effective collaboration with internal teams to support customer satisfaction and business performance.

Qualifications

• GCSE English and Maths at minimum.
• A-levels or vocational qualifications in Business Administration, IT or Telecommunications desirable but not essential.
• Practical experience in order management and provisioning.
• Provisioning / Order Management experience is preferred but not essential.

Responsibilities

• Own end-to-end delivery of customer orders across internal systems and supplier portals.
• Provide clear and timely updates to customers and stakeholders throughout the delivery lifecycle.
• Coordinate with network partners to ensure services are provisioned accurately, on time and to quality standards.
• Resolve supplier escalations and support right-first-time service delivery.
• Forecast delivery volumes and manage priorities to reduce aged work-in-progress.

Skills

Order management

Provisioning

Stakeholder communication

Problem solving

Education

GCSE English & Maths

A-levels / Vocational in Business IT or Telecommunications

Job description

Provisioning Order Manager

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Reading Office - 2/3 days per week hybrid working
Salary: to £35k dependent on experience + performance‑related bonus + a comprehensive benefits package supporting your family, finances, and wellbeing

Working Pattern: Permanent Full time 37 hours per week

The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.

As an Order Manager, you will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers. You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.

This role is critical to Neos’ success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.

As an Order Manager, you will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards. You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders.

You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress.

By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.

What do I need?

The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential.

Practical experience in order management and provisioning often outweighs formal education.

Provisioning / Order Management Experience is preferred but not essential.