Hybrid End-to-End Provisioning Manager (12 Month FTC)

Neos Networks; Reading; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Reading office

Job summary

Neos Networks in Reading is seeking an Order Manager to own end-to-end delivery of customer provisioning orders across multiple suppliers, ensuring accurate on-time provisioning and a smooth handover into service.

The role emphasizes proactive communication with customers and internal teams, managing escalations, and forecasting delivery dates to improve customer satisfaction. This is a 12 Month FTC with a 37-hour week and hybrid working.

Qualifications

• GCSE English and Maths achieved; A-levels or vocational qualifications in Business Admin/IT/Telecommunications desirable but not essential.
• Practical experience in order management and provisioning is valuable.

Responsibilities

• Own end-to-end delivery of customer orders across internal systems and supplier portals.
• Provide clear and timely updates to customers and stakeholders throughout the delivery lifecycle.
• Coordinate with network partners to ensure on-time provisioning and handover into service.
• Forecast delivery volumes and report committed delivery dates to customers.

Skills

Order management

Provisioning

Customer communication

Education

GCSE English and Maths

A-levels or vocational qualifications in Business Administration/IT/Telecommunications

Job description

Neos Networks in Reading is seeking an Order Manager to own end-to-end delivery of customer provisioning orders across multiple suppliers, ensuring accurate on-time provisioning and a smooth handover into service.

The role emphasizes proactive communication with customers and internal teams, managing escalations, and forecasting delivery dates to improve customer satisfaction. This is a 12 Month FTC with a 37-hour week and hybrid working.