Provisioning Order Manager 12 Month FTC

neosnetworks; Reading; Híbrido; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Office/Home hybrid

Descripción de la vacante

Neos Networks in Reading is looking for a Provisioning Order Manager on a 12‑month FTC. The role offers hybrid working (2–3 days in the Reading office) with some home working flexibility.

You will own end‑to‑end delivery of customer orders, coordinating with suppliers and internal teams to ensure provisioning is accurate and delivered on time, with proactive updates to customers and clear milestones throughout the lifecycle.

Formación

• Minimum GCSEs in English and Mathematics.
• A-levels or vocational qualifications in Business Administration, IT, or Telecommunications desirable but not essential.
• Practical experience in order management and provisioning is common.

Responsabilidades

• Own end-to-end delivery of customer orders across multiple suppliers and systems.
• Act as the main point of contact for customers with clear, timely updates throughout the delivery lifecycle.
• Coordinate with internal teams and supplier portals to ensure provisioning is accurate and delivered on time.
• Forecast delivery volumes and provide the committed delivery date (CDD) to customers.

Conocimientos

Order management

Educación

GCSEs English and Mathematics

Descripción del empleo

Provisioning Order Manager 12 Month FTC Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base location: Reading office 2/3 days per week hybrid working

Salary: to £35k dependent on experience

Working Pattern: 12 Month FTC - Full time 37 hours per week

The Customer Provisioning Team is responsible for delivering seamless, end to end service provisioning across the Neos Networks portfolio, including Ethernet and Optical solutions. Working closely with major network partners such as Openreach, Virgin Media, Vodafone, CityFibre, Sky, and TalkTalk Business, the team ensures services are delivered accurately, on time, and to a high standard.

As an Order Manager, you will take ownership of the end to end delivery of customer orders, proactively managing progress across multiple suppliers. You will act as a key point of contact for customers, providing clear and timely updates throughout the delivery lifecycle and ensuring a smooth handover into service. Managing expectations, resolving supplier escalations, and delivering an excellent customer experience are central to the role.

This role is critical to Neos' success, directly influencing customer satisfaction, retention, and overall business performance through the delivery of reliable, high quality services.

As an Order Manager, you will own the end‑to‑end delivery of customer orders, ensuring services are provisioned accurately, on time, and to agreed quality and commercial standards. You will manage orders across internal systems and supplier portals, proactively coordinate with network partners, and provide clear, timely updates to customers and stakeholders.

You will manage priorities, resolve issues and escalations, and play a key role in forecasting delivery volumes, accurately providing our committed delivery date (CDD) to our customers and reducing aged work‑in‑progress.

By working closely with internal teams and external suppliers, you will help deliver a right‑first‑time customer experience and support strong operational and business performance.

What do I need?

The role typically requires a minimum of GCSEs (or equivalent) in English and Mathematics, with A-levels or vocational qualifications in Business Administration, IT, or Telecommunications being desirable but not essential.

Practical experience in order management and provisioning often outweighs formal education.

Provisioning / Order Management Experience is preferred but not essential.