Provider Payments Lead — Social Care Operations

Royal Borough Of Kensington And Chelsea; Winchester; Hybrid; GBP 51,000 - 56,000; Full time

Job summary

Hampshire County Council in Winchester is seeking a Provider Payment Team Manager to lead the Carer & Provider Payment Support Team, ensuring essential social care payments are delivered accurately and efficiently, supporting providers, carers and service users.

In this senior role you will inspire and develop managers, drive continuous improvement, oversee business performance, and collaborate with senior colleagues to shape the provider payments service for improved quality, efficiency and

Qualifications

• Extensive senior management experience leading multiple sub-teams.
• Solid understanding of social care payment processes and related legislation.
• Strong organisational, planning and stakeholder management skills.

Responsibilities

• Act as an ambassador for the Carer & Provider Payment Support Team, promoting high standards and helping to build a positive reputation for the service.
• Review and improve our processes, using data, evidence and insights to identify what works well, develop practical solutions, support informed decision-making, and implement effective new approaches where improvements are needed.
• Lead on end-to-end processes, service developments and business improvement initiatives, ensuring priorities are managed effectively and deadlines are achieved.
• Lead and develop managers and teams, creating a culture of accountability, continuous improvement and excellent customer service.
• Build and maintain effective relationships with providers, Direct Payment recipients and key stakeholders, leading the resolution of complex enquiries and complaints, while providing clear communication and promoting a collaborative approach across the wider service.

Job description

Hampshire County Council in Winchester is seeking a Provider Payment Team Manager to lead the Carer & Provider Payment Support Team, ensuring essential social care payments are delivered accurately and efficiently, supporting providers, carers and service users.

In this senior role you will inspire and develop managers, drive continuous improvement, oversee business performance, and collaborate with senior colleagues to shape the provider payments service for improved quality, efficiency and