Provider Payment Team Leader HCC625195

Hampshire County Council; Winchester; Ibrido; GBP 34.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Assured Employee Assistance

Local Government Pension Scheme

Generous annual leave

Descrizione del lavoro

Hampshire County Council in Winchester is seeking a Provider Payment Team Leader to ensure accurate and timely social care payments in line with legal and policy requirements.

You will support the day-to-day operation of a busy team, develop colleagues, and drive process improvements to deliver high-quality services to care providers and Direct Payment recipients in the community.

Competenze

• Experience coordinating workloads and meeting deadlines.
• Strong leadership and interpersonal skills to support and develop colleagues.
• Excellent communication to build relationships with providers and stakeholders.
• Rigorous analytical skills for financial calculations and issue investigation.
• Commitment to high-quality customer service and policy compliance.

Mansioni

• Lead and coordinate day-to-day activities; manage workloads and deadlines.
• Provide supervision, guidance and support to the team; develop colleagues.
• Build and maintain relationships with providers, Direct Payment recipients and stakeholders.
• Resolve complex queries with effective communication and problem-solving.
• Undertake financial investigations and accurate calculations per policies.
• Review and improve processes using data and insights for improvements.
• Support service improvements and implementation of new processes and ways of working.

Conoscenze

Coordinating workloads

Leadership

Communication skills

Analytical skills

Descrizione del lavoro

Join our Carer & Provider Payment Support Team as a Provider Payment Team Leader and play a key role in ensuring vital social care payments are delivered accurately, efficiently and in line with legal and policy requirements.

Supporting the day-to-day operation of a busy team, you'll help deliver high-quality services to care providers and Direct Payment recipients, while developing colleagues, improving processes and helping to ensure the smooth running of a service that supports some of the most vulnerable people in our communities.

What you’ll do:

• Lead and coordinate the day-to-day activities of your area, managing workloads and helping the team meet key deadlines.
• Provide supervision, guidance and support to the team, helping colleagues develop their skills and confidence.
• Build and maintain positive relationships with providers, Direct Payment recipients and a wide range of internal and external stakeholders.
• Resolve complex queries and challenging situations, using effective communication and problem-solving skills to achieve positive outcomes.
• Undertake financial investigations and complex calculations, ensuring accuracy and compliance with relevant policies and procedures.
• Review and improve our processes, identifying what works well and using data, evidence and insights to support practical improvements that enhance the efficiency and effectiveness of the service.
• Support service improvements, performance monitoring and the implementation of new processes, policies and ways of working.

What we’re looking for:

• Experience of coordinating workloads, prioritising tasks and managing competing demands to achieve deadlines.
• Strong leadership and interpersonal skills, with the ability to support, motivate and develop colleagues.
• Excellent communication skills and the ability to build effective working relationships with a wide range of customers and stakeholders.
• Confidence in handling sensitive, complex or challenging conversations and working towards successful outcomes.
• Strong analytical skills, including the ability to interpret information, undertake detailed financial calculations and investigate issues thoroughly.
• Experience of reviewing processes, identifying opportunities for improvement and supporting change initiatives.
• A commitment to delivering excellent customer service, maintaining high standards and ensuring compliance with relevant policies and procedures.

Why join us:

• Being able to contribute to the delivery of essential adult social care services.
• A varied and engaging role with responsibility, autonomy and opportunities to influence service improvements.
• Opportunities to develop your leadership skills and broaden your experience.
• The satisfaction of knowing your work helps ensure people and providers receive the support they need, when they need it.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

Other roles you may have experience of may include: Senior Administrative Officer, Team Coordinator, Contact Centre Team Leader, Customer Service Supervisor, Senior Finance Officer, Administrative Team Leader, Business Support Team Leader, Query Officer, Social Care Finance Officer, Senior Business Support Officer, Customer Service Team Leader, Payments Officer, Finance Officer

Proud member of the Disability Confident employer scheme

Provider Payment Team Leader HCC625195

Company: Hampshire County Council

Salary: £34,273 to £37,570 a year

Hours: Full-time

Location: Winchester, SO23 8UJ

Working pattern: Hybrid - 4 days remote

Job type: Permanent

Posting date: 15 Oct 2026

Closing date: 28 Oct 2026

Summary

Join our Carer & Provider Payment Support Team as a Provider Payment Team Leader and play a key role in ensuring vital social care payments are delivered accurately, efficiently and in line with legal and policy requirements.

Supporting the day-to-day operation of a busy team, you'll help deliver high-quality services to care providers and Direct Payment recipients, while developing colleagues, improving processes and helping to ensure the smooth running of a service that supports some of the most vulnerable people in our communities.

What you’ll do:

• Lead and coordinate the day-to-day activities of your area, managing workloads and helping the team meet key deadlines.
• Provide supervision, guidance and support to the team, helping colleagues develop their skills and confidence.
• Build and maintain positive relationships with providers, Direct Payment recipients and a wide range of internal and external stakeholders.
• Resolve complex queries and challenging situations, using effective communication and problem-solving skills to achieve positive outcomes.
• Undertake financial investigations and complex calculations, ensuring accuracy and compliance with relevant policies and procedures.
• Review and improve our processes, identifying what works well and using data, evidence and insights to support practical improvements that enhance the efficiency and effectiveness of the service.
• Support service improvements, performance monitoring and the implementation of new processes, policies and ways of working.

What we’re looking for:

• Experience of coordinating workloads, prioritising tasks and managing competing demands to achieve deadlines.
• Strong leadership and interpersonal skills, with the ability to support, motivate and develop colleagues.
• Excellent communication skills and the ability to build effective working relationships with a wide range of customers and stakeholders.
• Confidence in handling sensitive, complex or challenging conversations and working towards successful outcomes.
• Strong analytical skills, including the ability to interpret information, undertake detailed financial calculations and investigate issues thoroughly.
• Experience of reviewing processes, identifying opportunities for improvement and supporting change initiatives.

  Why join us:

  • Being able to contribute to the delivery of essential adult social care services.
  • A varied and engaging role with responsibility, autonomy and opportunities to influence service improvements.
  • Opportunities to develop your leadership skills and broaden your experience.
  • The satisfaction of knowing your work helps ensure people and providers receive the support they need, when they need it.
  • Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
  • A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

  Other roles you may have experience of may include: Senior Administrative Officer, Team Coordinator, Contact Centre Team Leader, Customer Service Supervisor, Senior Finance Officer, Administrative Team Leader, Business Support Team Leader, Query Officer, Social Care Finance Officer, Senior Business Support Officer, Customer Service Team Leader, Payments Officer, Finance Officer

  Proud member of the Disability Confident employer scheme

  About Disability Confident

  Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

  Applicants can expect to hear from us within two weeks of the advertised closing date.

  Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.