Impactful Leader: Provider Payments & Social Care

Shared Services Partnership; Winchester; Vor Ort; GBP 34.000 - 38.000; Vollzeit

Benefits dieser Stelle

Health Assured EAP

Competitive benefits package

Local Government Pension Scheme

Zusammenfassung

Hampshire County Council is seeking a Provider Payment Team Leader to oversee the day-to-day delivery of social care payments for providers and Direct Payment recipients. You will lead a busy team, supervise staff, and develop processes to ensure accuracy, compliance and timely payments.

Based in the Winchester area, the role offers a permanent contract with a competitive benefits package and generous leave.

Qualifikationen

• Experience coordinating workloads and meeting deadlines.
• Strong leadership and interpersonal skills to support and develop colleagues.
• Excellent communication and relationship-building with diverse stakeholders.
• Ability to handle sensitive, complex conversations and drive outcomes.
• Strong analytical skills for financial calculations and issue investigation.
• Experience reviewing processes and driving improvements.
• Commitment to delivering excellent customer service and policy compliance.

Aufgaben

• Lead and coordinate the day-to-day activities of your area, managing workloads and deadlines.
• Provide supervision and support to the team to develop skills and confidence.
• Build and maintain relationships with providers, Direct Payment recipients and stakeholders.
• Resolve complex queries using effective communication and problem-solving skills.
• Undertake financial investigations and complex calculations with accuracy.
• Review and improve processes using data and insights for efficiency.
• Support service improvements, performance monitoring and new policies.

Kenntnisse

Workload coordination

Leadership

Interpersonal skills

Communication skills

Handling sensitive conversations

Analytical skills

Process improvement

Customer service focus

Jobbeschreibung

Hampshire County Council is seeking a Provider Payment Team Leader to oversee the day-to-day delivery of social care payments for providers and Direct Payment recipients. You will lead a busy team, supervise staff, and develop processes to ensure accuracy, compliance and timely payments.

Based in the Winchester area, the role offers a permanent contract with a competitive benefits package and generous leave.