Payments Administrator – Care & Provider (Hybrid)

Hampshire County Council; Winchester; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Health Assured Employee Assistance

Disability Confident employer scheme

Local Government Pension Scheme

Generous annual leave entitlement

Job summary

Hampshire County Council is seeking an Administrative Officer to join the Provider & Carer Payments Team. You will handle complex financial queries, process payments, and reconcile accounts within a hybrid working pattern in Winchester.

The role requires strong numeracy, meticulous attention to detail, and good IT skills, with a commitment to delivering a positive customer experience for care providers and service users. A permanent contract is offered.

Qualifications

• Excellent attention to detail and organisational skills.
• First-class numeracy and IT skills.
• Transferable skills or relevant experience in a customer-facing or numerate role will be considered.
• Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
• Flexible working arrangements: Hybrid working - home and office based.
• We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.

Responsibilities

• Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.
• Deal with a high volume of queries via our email inbox, authorise payments, and reconcile accounts.
• Help improve our current processes and policies.
• Build supportive and collaborative internal and external working relationships with customers and colleagues.

Skills

Attention to detail

Organisational skills

Numeracy

IT skills

Customer service

Adaptability

Job description

Hampshire County Council is seeking an Administrative Officer to join the Provider & Carer Payments Team. You will handle complex financial queries, process payments, and reconcile accounts within a hybrid working pattern in Winchester.

The role requires strong numeracy, meticulous attention to detail, and good IT skills, with a commitment to delivering a positive customer experience for care providers and service users. A permanent contract is offered.