Property Services Scheduler & Customer Care (Permanent)

SNG (Sovereign Network Group); Greenham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

Bank holidays

Wellbeing days

Volunteering days

Pension up to 12%

Life cover 4x salary

Private medical insurance

Dental insurance

Critical illness cover

Gym membership discounts

24/7 virtual GP service

Job summary

Sovereign Network Group (SNG) is seeking a Coordinator for our Greenham Office to join the busy operations support team in the Property Services division on a permanent basis. You will manage work orders, schedule diaries for trades, and liaise with residents and staff to meet targets.

The role requires strong admin experience, excellent customer focus, and the ability to work under pressure. We offer extensive benefits and a supportive team environment.

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own work load.
• Strong customer service focus & confident telephone manner.
• The ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.
• As someone committed to customer service, you’ll work as part of our Property Team.

Responsibilities

• Receive work orders and scheduling work diaries for trades employees completing repairs and maintenance works for residents.
• Liaise with trade staff and other repairs staff to ensure appointment targets are met.
• Liaise with residents about their scheduled repair and maintenance works.
• Deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain strong working relationships with team members and stakeholders.

Skills

Administration

Customer service

Diary management

Liaising with trades

Scheduling

Job description

Sovereign Network Group (SNG) is seeking a Coordinator for our Greenham Office to join the busy operations support team in the Property Services division on a permanent basis. You will manage work orders, schedule diaries for trades, and liaise with residents and staff to meet targets.

The role requires strong admin experience, excellent customer focus, and the ability to work under pressure. We offer extensive benefits and a supportive team environment.