Property Repairs Admin (Temp) – 4 Days/Week

Confidential; Bishop Auckland, Tees Valley; On-site; GBP 21,000 - 27,000; Part time

Job summary

Confidential is seeking a Property Repairs Administrator to provide temporary support within a busy housing repairs team. The role will be based mainly in Bishop Auckland with one day per week in Seaham, and requires a full driving licence to travel between sites.

Responsibilities include managing the inbox, logging correspondence on Salesforce, producing reports, liaising with customers by phone and email, booking repairs, and maintaining accurate records in Excel.

Qualifications

• Proven admin experience, preferably in housing, property services or repairs.
• Confident using Excel and maintaining accurate data.
• Salesforce experience would be beneficial.
• Strong customer service and communication skills.
• Organised and able to manage competing priorities in a busy environment.

Responsibilities

• Manage team inbox, sort referrals and prepare summaries.
• Log correspondence and letters on Salesforce.
• Produce reports using the housing management system.
• Contact customers by telephone and email to follow up queries.
• Check and book repairs appointments for customers.
• Assist repairs planners when required.
• Contact customers to arrange post work inspections.
• Manage no access cases and chase outstanding actions.
• Maintain accurate records and Excel spreadsheets.

Skills

Excel

Customer Service

Data entry

Organisation

Tools

Salesforce

Office 365

Job description

Confidential is seeking a Property Repairs Administrator to provide temporary support within a busy housing repairs team. The role will be based mainly in Bishop Auckland with one day per week in Seaham, and requires a full driving licence to travel between sites.

Responsibilities include managing the inbox, logging correspondence on Salesforce, producing reports, liaising with customers by phone and email, booking repairs, and maintaining accurate records in Excel.