Property Relationship Manager Southampton, Hampshire

Lomond Group; Southampton; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

OTE up to £29,500

28 days holiday

Pension scheme

Smart Spending App discounts

Job summary

Charters, part of the Lomond Group, is seeking a Property Relationship Manager to join the Southampton team. This full-time role offers an OTE up to £29,500 and focuses on building landlord and tenant relationships, coordinating maintenance, and ensuring properties meet safety standards.

You will manage inspections, keep records, and handle inquiries with empathy, while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Confident communicator with ability to build trust.
• Strong organisational and prioritisation skills.
• Effective problem solver under pressure.
• Experience in lettings or property management is desirable.

Responsibilities

• Build strong relationships with landlords, tenants and contractors.
• Manage maintenance issues from start to finish and ensure timely repairs.
• Conduct property inspections and ensure compliance with legislation.
• Handle tenant enquiries with professionalism and empathy.
• Serve tenancy notices and coordinate rental reviews.
• Maintain accurate property records and documentation.
• Balance competing priorities in a fast-paced environment while delivering service.

Skills

Confident communicator

Highly organised

Problem solving

Handling challenging conversations

Lettings experience

Job description

At Charters, property is about more than bricks and mortar, it's about people, relationships, and delivering exceptional experiences. As part of the Lomond Group, one of the UK's fastest-growing and most respected property networks, we're proud to combine local expertise with national strength, helping customers navigate every stage of their property journey with confidence.

We're looking for an enthusiastic, customer-focused Property Relationship Manager to join our thriving Southampton team. This role is a fulltime position, paying an OTE up to £29,500.

What You'll Be Doing

As the main point of contact for your portfolio, you'll play a vital role in delivering outstanding service while ensuring properties are maintained to the highest standards. If you enjoy building relationships, solving problems, and making a real difference to landlords and tenants every day, we'd love to hear from you.

Your responsibilities will include:

• Building strong, long lasting relationships with landlords, tenants, and contractors.
• Managing maintenance issues from start to finish and ensuring repairs are completed efficiently.
• Conducting and arranging property inspections.
• Ensuring all properties remain fully compliant with current legislation and safety requirements.
• Handling tenant enquiries and resolving issues with professionalism and empathy.
• Serving relevant tenancy notices and coordinating rental reviews.
• Maintaining accurate property records and documentation.
• Managing competing priorities in a fast-paced environment while delivering exceptional customer service.

What We're Looking For

We're seeking someone who is:

• A confident communicator who can build trust and manage expectations.
• Highly organised with the ability to prioritise effectively.
• A natural problem solver who remains calm under pressure.
• Comfortable handling challenging conversations professionally.
• Background in lettings or property management (desirable but not essential).

Why Join Charters?

At Charters, we believe our people are our greatest asset. When you join us, you'll become part of a supportive, ambitious team where your contributions are recognised and rewarded.

What's In It For You?

• OTE up to £29,500
• 28 days holiday
• Competitive basic salary with commission and performance incentives
• Contributory pension scheme
• Exclusive discounts at over 900 retailers through our Smart Spending App

We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

• Location Southampton, Hampshire, SO17 1XS

Founded in 2008, Charters has built a solid reputation for delivering outstanding customer service and offering honest, reliable advice.

Start strong with real experience, hands-on support and opportunities to grow from day one.

Early careers

Build strong foundations with hands-on learning and real opportunities to shape your future.

Step into a role where you can lead with confidence, backed by training, trust and a clear path forward.