Credit Control Assistant

Charters Estate Agents; Southampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Contributory pension

Discounts at retailers

Employee Assistance Programme (counsel

Enhanced Family Friendly Leave

Job summary

Charters Estate Agents in Southampton is hiring a Credit Control Assistant to support our busy Lettings Accounts team. You'll manage client accounts, chase rent arrears and allocate payments, ensuring accurate financial processes and excellent service to landlords, tenants and contractors.

The role suits an organised, detail-focused communicator with finance experience and property or lettings exposure. We offer a supportive team and career development within a growing property business.

Qualifications

• Previous experience in a finance-related role, particularly credit control.
• Property or lettings industry experience desirable, but not essential.
• Experience with property management software such as Fixflo or Reapit.
• Good Excel and general IT skills.
• Excellent attention to detail and accuracy.
• Strong organisational and communication skills.
• A proactive approach and the ability to manage your workload effectively.

Responsibilities

• Carrying out credit control predominantly by phone and email.
• Proactively chasing and following up on rent arrears.
• Responding to account and statement queries and resolving issues efficiently.
• Accurately allocating payments to the correct accounts.
• Preparing and processing landlord disbursements.
• Processing payments to contractors for maintenance and repair works.
• Ensuring compliance with deposit protection schemes, including TDS and DPS.
• Supporting the wider accounts team to maintain accurate and efficient financial processes.

Skills

Credit control

Finance experience

Property/lettings

Excel

Attention to detail

Organisational skills

Communication

Proactive workload

Tools

Fixflo

Reapit

Job description

At Charters, we believe great property services start with great people. As part of Lomond, one of the UK’s leading networks of lettings and estate agencies, we combine local expertise, industry knowledge and strong values to put people first.

With 24 offices and more than 370 talented colleagues, we're continuing to grow and we're looking for a Credit Control Assistant to join our busy and friendly Southampton team.

If you're organised, commercially minded and enjoy communicating with people via the phone, this could be a fantastic opportunity to build your career within the property and lettings industry.

What will you be doing?

As a key member of our Lettings Accounts team, you'll play an important role in keeping our client accounts running smoothly and ensuring landlords, tenants and contractors receive an excellent service.

Your day-to-day responsibilities will include:

• Carrying out credit control predominantly by phone and email
• Proactively chasing and following up on rent arrears
• Responding to account and statement queries and resolving issues efficiently
• Accurately allocating payments to the correct accounts
• Preparing and processing landlord disbursements
• Processing payments to contractors for maintenance and repair works
• Ensuring compliance with deposit protection schemes, including TDS and DPS
• Supporting the wider accounts team to maintain accurate and efficient financial processes

What we're looking for

We're looking for someone who is organised, accurate and confident communicating with people.You'll ideally have:

• Previous experience in a finance-related role, particularly credit control
• Property or lettings industry experience desirable, but not essential
• Experience with property management software such as Fixflow or Reapit beneficial
• Good Excel and general IT skills
• Excellent attention to detail and accuracy
• Strong organisational and communication skills
• A proactive approach and the ability to manage your workload effectively

When you join us, you can look forward to:

• 28 days annual leave
• Contributory pension
• Smart spending discounts at more than 900 retailers
• An Employee Assistance Programme, including free counselling support sessions
• Enhanced Family Friendly Leave covering maternity, paternity, adoption and IVF

If you're looking for a role where you can develop your finance career, work with a supportive team and become part of a growing property business, we'd love to hear from you.

At Charters, we believe our differences make us stronger. We are committed to creating an inclusive workplace where everyone feels welcome and valued. We encourage applications from people of all nationalities, backgrounds, abilities and perspectives.