Property Operations & Resident Support Coordinator

Centrick; Fareham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Enhanced pension scheme

Extra holiday with service

Health & Wellbeing benefits

Sick pay boost

Learning & development

Mental health support

Birthday bonus

Giving back

BenefitPlatform

Job summary

Centrick, with its headquarters in Birmingham and teams across the UK, invites you to join a busy property service team responsible for administering a portfolio and delivering excellent resident and client service.

Role focuses on efficient admin, clear communications, and accurate record-keeping in a fast-paced environment. Based in the UK, you’ll contribute to smooth day-to-day operations and ongoing improvements.

Qualifications

• Strong administrative and organisational skills.
• Proven ability to deliver outstanding customer service.
• Confident IT user with experience using Microsoft Office and business systems.
• Thrives in a fast-paced environment with multiple priorities.

Responsibilities

• Deliver high-quality administrative and operational support across a property portfolio.
• Manage resident and client enquiries via email and online portals with timely, professional responses.
• Coordinate maintenance requests and raise work orders with clear details.
• Prepare and issue resident communications with accuracy and professionalism.
• Maintain records and property information across systems for compliance and audit readiness.
• Support day-to-day operations including insurance claims and access requests.

Skills

Administrative skills

Customer service

MS Office

Attention to detail

Team collaboration

Tools

Business systems

Job description

Centrick, with its headquarters in Birmingham and teams across the UK, invites you to join a busy property service team responsible for administering a portfolio and delivering excellent resident and client service.

Role focuses on efficient admin, clear communications, and accurate record-keeping in a fast-paced environment. Based in the UK, you’ll contribute to smooth day-to-day operations and ongoing improvements.