Resident Experience Coordinator

Centrick; Leicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Enhanced pension scheme

Birthday day off

Health & wellbeing benefits

Sick pay support

Learning & development opportunities

Mental health support

Volunteer day

Benefits platform

Job summary

Centrick is seeking a customer-focused team member to enhance resident experience across front-of-house activities and move-in/out processes. You will engage residents, handle enquiries, and support occupancy strategies within a collaborative UK-wide team.

The role requires excellent English communication, strong IT skills, and experience in customer-facing roles. Knowledge of lettings or residential sectors is a plus, with a generous benefits package and career development opportunities.

Qualifications

• Excellent customer service mindset with empathy and relationship-building.
• Strong verbal and written communication skills in English.
• Proficient in Microsoft Office and CRM systems with good IT literacy.
• Experience in a customer-facing role delivering high levels of service.
• Experience in lettings, property, or residential sector is desirable.

Responsibilities

• Deliver an exceptional resident experience through engagement activities and move-in/up processes.
• Manage front-of-house operations and handle enquiries, security checks, and property viewings.
• Support occupancy and resident retention by collaborating with internal teams and local market insights.
• Maintain high property standards and handle housekeeping and issue resolution.
• Promote a safe environment with patrols, incident response, and risk recording.
• Monitor site performance against KPIs and contribute to sales and reporting.

Skills

Customer service

Communication

IT literacy

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Week 1 & 3 - Mon, Wed, Sat and Week 2 & 4 - Mon, Tues, Wed, Thurs

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Deliver an exceptional resident experience through engagement activities, resident support, and seamless move-in, during-residency, and move-out journeys.
• Manage front-of-house operations, handling resident and visitor enquiries professionally, conducting security checks, and supporting property viewings.
• Support occupancy and resident retention initiatives by working closely with internal teams, third-party agents, and local market insights.
• Maintain high standards across the property, including cleanliness, presentation, housekeeping support, and prompt resolution of property-related issues.
• Promote a safe and compliant environment by conducting building patrols, responding to incidents and emergencies, identifying risks, and maintaining accurate records.
• Monitor site performance against KPIs, support sales and operational objectives, contribute to social media activity, and provide regular performance reporting to management.

What You Need to Succeed

• Excellent customer service skills with the ability to build positive relationships and respond to customer needs with empathy.
• Strong verbal and written communication skills, with a high standard of English, spelling, and grammar.
• Proficient in Microsoft Office and CRM systems, with strong IT literacy.
• Proven experience in a customer-facing role, delivering high levels of service and results.
• Previous experience within the lettings, property, or residential sector is desirable.

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.