Client Account Manager – Property & Service Delivery

Centrick; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension scheme

Birthday day off

Health & wellbeing support

Learning & development

Job summary

Centrick is seeking a proactive Client Account Manager in Birmingham to strengthen client relationships and coordinate across operations, marketing and finance. You will handle queries, monitor service delivery, and drive continuous improvement in client outcomes.

Ideal candidates will have client-facing experience, knowledge of property-related processes, and advanced Excel abilities. The role offers a strong benefits package and a collaborative, growth-oriented work environment.

Qualifications

• Demonstrable experience in a client-facing role (Client Account Management, Property Management, Customer Success).
• Knowledge of property-related legal processes, documentation, and compliance requirements.
• Advanced Excel skills including pivot tables, data analysis, reporting and graph creation.
• Strong communication and relationship management skills with stakeholders.
• Excellent organisational, analytical, and problem-solving abilities, with multi-priority management.

Responsibilities

• Build and maintain strong client relationships as a key contact for queries and service matters.
• Collaborate with internal departments to resolve client requests quickly and to a high standard.
• Conduct regular client review meetings to discuss service delivery and opportunities for improvement.
• Produce KPI and performance reports for senior stakeholders and clients with clear insights.

Skills

Client-facing experience

Excel skills

Relationship management

Communication

Organisational skills

Education

Finance-related qualification (AAT/ACCA/CIMA)

Job description

Centrick is seeking a proactive Client Account Manager in Birmingham to strengthen client relationships and coordinate across operations, marketing and finance. You will handle queries, monitor service delivery, and drive continuous improvement in client outcomes.

Ideal candidates will have client-facing experience, knowledge of property-related processes, and advanced Excel abilities. The role offers a strong benefits package and a collaborative, growth-oriented work environment.