Property Management & Tenant Support Advisor

Connells Group; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training and development

Understanding of residential lettings

Fast paced, fun environment

Regular team meetings

Full company briefings

Career pathway

Job summary

Connells Group in Sheffield is seeking a Customer Service Advisor (Property Manager) to join our Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants, acting as a central point of contact. The role focuses on coordinating repairs, liaising with trades, organising safety inspections, and delivering a first-class service to maximise retention and meet KPIs.

Qualifications

• Strong customer service skills and confident communicator.
• Good team player.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Awareness of industry benefits including Aviva DigiCare, cycle to work schemes and employee discounts.

Responsibilities

• Act as central contact for client and colleague queries.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople and keep customers updated.
• Organise safety inspections and remedial works.
• Liaise with landlords after property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls and welcome calls.
• Deal promptly and courteously with landlords, tenants, contractors and internal partners.
• Provide a first-class service to maximise customer retention and meet deadlines and KPIs.

Skills

Strong customer service

Team player

Calm under pressure

Negotiation

Planning and organisation

Analytical ability

Job description

Connells Group in Sheffield is seeking a Customer Service Advisor (Property Manager) to join our Lettings Department. You will provide property management and tenancy support services to branches, landlords and tenants, acting as a central point of contact. The role focuses on coordinating repairs, liaising with trades, organising safety inspections, and delivering a first-class service to maximise retention and meet KPIs.