Property Management Admin & Compliance Specialist

ReDefined Futures; Greater London; Vor Ort; GBP 29.000 - 36.000; Vollzeit

Zusammenfassung

ReDefined Futures in London is seeking an organised administrator to support a busy Property Management department. You will manage paperwork, tenancy administration and coordination to keep the portfolio running smoothly, especially during peak activity.

You will work closely with the Property Management team, assisting with compliance tasks, arranging contractor visits, preparing welcome packs and handling move-ins and check-outs with a focus on delivering five-star customer service.

Qualifikationen

• Previous administration experience, ideally within residential lettings or property management.
• Understanding of residential compliance, including Gas Safety, EPCs and EICRs, preferred
• Highly organised with strong attention to detail
• Proactive and able to manage a varied workload
• Committed to delivering outstanding customer service

Aufgaben

• Assist with managing the company's portfolio of properties
• Deliver 5-star customer service to uphold the agency's reputation
• Arrange appointments between contractors and tenants, and book property visits
• Book Gas Safety certificates, EPCs and EICRs for managed properties
• Prepare welcome letters and welcome packs for new tenancies
• Send inventories, check-outs and TDS certificates to tenants
• Book check-outs, forward end of tenancy letters to tenants and notify concierge
• Keep VECO up to date, including tenant details, utilities, concierge and block management notes, manuals and property information
• Add invoices to VECO as work orders and set up new suppliers
• Receive post and invoices, scan and file bills, and liaise with accountants
• Deal with utility bills before, during and after each tenancy
• Register appliances for warranty and complete individual registrations with heating and cooling companies
• Calculate split heating and cooling bills using Excel
• Update the department's move-in and move-out spreadsheet
• Send and download property visit reports from KPR
• Assist with property management visits where necessary

Kenntnisse

Highly organised

Administrative efficiency

Customer service orientation

Proactive workload management

Tools

VECO

KPR

Excel

Jobbeschreibung

ReDefined Futures in London is seeking an organised administrator to support a busy Property Management department. You will manage paperwork, tenancy administration and coordination to keep the portfolio running smoothly, especially during peak activity.

You will work closely with the Property Management team, assisting with compliance tasks, arranging contractor visits, preparing welcome packs and handling move-ins and check-outs with a focus on delivering five-star customer service.