Property Administrator

DiSRUPT Agency; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

DiSRUPT Agency is seeking a diligent Property Administrator in central London to support tenant communications and maintain accurate property records. The role emphasizes strong data entry skills, organisation, and professional phone interactions with customers and vendors.

You will coordinate maintenance, track conversations in the CRM, and assist with leases and billing while upholding compliance with company policies and service standards.

Qualifications

• Proven experience in office administration or property management support roles.
• Familiarity with updating customer records on a CRM system or other property management software platforms.
• Strong data entry skills with high accuracy and attention to detail.
• Previous administrative experience in a fast-paced environment.
• Excellent phone etiquette and strong communication skills.

Responsibilities

• Help the teams in managing tenant communications via phone and email with professionalism and courtesy at all times.
• Maintain comprehensive property records and tracking of conversations on the database.
• Coordinate maintenance requests, service schedules, and vendor appointments efficiently.
• Handle data entry tasks related to rent collection, lease agreements, and billing accurately and promptly.
• Assist with lease renewals, upselling additional services or amenities where appropriate.
• Support administrative functions such as filing, document preparation, and report generation.
• Ensure compliance with company policies and legal requirements across all property activities.
• Provide exceptional phone etiquette to address tenant inquiries and resolve issues effectively.
• Collaborate with team members to streamline operational workflows and improve service delivery.

Skills

Office administration

Property management support

Phone etiquette

Data entry

Attention to detail

Tools

CRM software

Job description

Property Administrator

We are seeking a dedicated Property Administrator to join a growing property lettings business in central London.

In this role, you will be responsible for helping to manage customer queries over the phone and on email, maintaining accurate records, and providing exceptional support to tenants and vendors.

The ideal candidate will bring some experience within the property sector, strong organisational skills, good administrative expertise, and confident in talking to customers on the telephone to listen to any queries they may have.

This position offers an excellent opportunity to contribute to efficient property management processes while fostering positive relationships within the community and with all customers.

Responsibilities

• Help the teams in managing tenant communications via phone and email with professionalism and courtesy at all times
• Maintain comprehensive property records and tracking of conversations on the database
• Coordinate maintenance requests, service schedules, and vendor appointments efficiently
• Handle data entry tasks related to rent collection, lease agreements, and billing accurately and promptly
• Assist with lease renewals, upselling additional services or amenities where appropriate
• Support administrative functions such as filing, document preparation, and report generation
• Ensure compliance with company policies and legal requirements across all property activities
• Provide exceptional phone etiquette to address tenant inquiries and resolve issues effectively
• Collaborate with team members to streamline operational workflows and improve service delivery

Requirements

• Proven experience in office administration or property management support roles
• Familiarity with updating customer records on a CRM system or other property management software platforms
• Strong data entry skills with high accuracy and attention to detail
• Previous administrative experience in a fast-paced environment
• Excellent phone etiquette and strong communication skills
• Ability to multi-task efficiently while maintaining professionalism