Property Maintenance Coordinator — Lettings

Connells-Group-2; Orpington; Presencial; GBP 24.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Car leasing

Cycle to work

Gym discounts

Pension scheme

Life assurance

Descripción de la vacante

Connells Group UK is seeking a Property Maintenance Coordinator in Bromley to support our Lettings Department. You will act as a central point of contact, coordinate repairs, liaise with contractors and landlords, and deliver a first-class service to tenants and clients.

The role focuses on property management and tenancy support, with a view to maintaining service levels, deadlines, and KPI targets within the letting team.

Formación

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure and handle queries effectively.
• Excellent planning and organisational skills.
• Good analytical ability.
• Strong negotiation and influencing skills.

Responsabilidades

• Act as a central point of contact managing the effective resolution of queries from clients and staff.
• Coordinating urgent and routine repairs and maintenance.
• Liaising with trades people/contractors and keeping customers up to date.
• Organising safety inspections and managing remedial works.
• Liaising with landlords following regular property visits.
• Assisting customers with general tenancy queries.
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers.
• Dealing promptly and courteously with landlords, tenants, contractors, and internal partners.
• Providing a first-class service to maximise customer retention.
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.

Conocimientos

Customer service

Team player

Calm under pressure

Negotiation

Planning & organisation

Analytical ability

Descripción del empleo

Connells Group UK is seeking a Property Maintenance Coordinator in Bromley to support our Lettings Department. You will act as a central point of contact, coordinate repairs, liaise with contractors and landlords, and deliver a first-class service to tenants and clients.

The role focuses on property management and tenancy support, with a view to maintaining service levels, deadlines, and KPI targets within the letting team.