Property Maintenance Admin & Client Liaison

Sphere Solutions; Gloucester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Pension and salary sacrifice

Wellbeing support

Discounts

Enhanced family leave

Sick pay

Job summary

Sphere Solutions is recruiting an Administrator to join a growing property maintenance and refurbishment contractor delivering planned maintenance, responsive repairs, retrofit and improvement works across social housing and public-sector buildings.

The role involves logging and updating jobs, scheduling appointments, liaising with tenants and residents, and producing regular client reports. You will support the Contracts Manager to ensure smooth delivery and service excellence.

Qualifications

• Previous customer service or administration experience.
• Strong communication and organisational skills.
• Confident using computer systems and client portals.
• Ability to prioritise workloads and meet deadlines.
• A proactive, professional and team-focused approach.

Responsibilities

• Log and update jobs on internal systems.
• Schedule appointments and liaise with tenants and residents.
• Communicate with clients, engineers, subcontractors and operational teams.
• Monitor emails and update client portals.
• Prepare and submit regular client reports.
• Raise purchase orders and assist with general administration.
• Support the Contracts Manager to ensure the smooth delivery of maintenance contracts.

Skills

Customer service

Administration

Communication

Organisation

IT literacy

Prioritisation

Teamwork

Professionalism

Tools

Client portals

Job description

Sphere Solutions is recruiting an Administrator to join a growing property maintenance and refurbishment contractor delivering planned maintenance, responsive repairs, retrofit and improvement works across social housing and public-sector buildings.

The role involves logging and updating jobs, scheduling appointments, liaising with tenants and residents, and producing regular client reports. You will support the Contracts Manager to ensure smooth delivery and service excellence.