Administrator

Sphere Solutions; Gloucester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Pension and salary sacrifice

Wellbeing support

Discounts

Enhanced family leave

Sick pay

Job summary

Sphere Solutions is recruiting an Administrator to join a growing property maintenance and refurbishment contractor delivering planned maintenance, responsive repairs, retrofit and improvement works across social housing and public-sector buildings.

The role involves logging and updating jobs, scheduling appointments, liaising with tenants and residents, and producing regular client reports. You will support the Contracts Manager to ensure smooth delivery and service excellence.

Qualifications

• Previous customer service or administration experience.
• Strong communication and organisational skills.
• Confident using computer systems and client portals.
• Ability to prioritise workloads and meet deadlines.
• A proactive, professional and team-focused approach.

Responsibilities

• Log and update jobs on internal systems.
• Schedule appointments and liaise with tenants and residents.
• Communicate with clients, engineers, subcontractors and operational teams.
• Monitor emails and update client portals.
• Prepare and submit regular client reports.
• Raise purchase orders and assist with general administration.
• Support the Contracts Manager to ensure the smooth delivery of maintenance contracts.

Skills

Customer service

Administration

Communication

Organisation

IT literacy

Prioritisation

Teamwork

Professionalism

Tools

Client portals

Job description

Sphere Solutions are recruiting for an Administrator to join an established property maintenance and refurbishment contractor delivering planned maintenance, responsive repairs, retrofit and improvement works across social housing and public-sector buildings.

Key Responsibilities

• Log and update jobs on internal systems.
• Schedule appointments and liaise with tenants and residents.
• Communicate with clients, engineers, subcontractors and operational teams.
• Monitor emails and update client portals.
• Prepare and submit regular client reports.
• Raise purchase orders and assist with general administration.
• Support the Contracts Manager to ensure the smooth delivery of maintenance contracts.

Requirements

• Previous customer service or administration experience.
• Strong communication and organisational skills.
• Confident using computer systems and client portals.
• Ability to prioritise workloads and meet deadlines.
• A proactive, professional and team-focused approach.

What's on Offer

• 25 days' annual leave plus bank holidays.
• Training and career progression opportunities.
• Pension and salary sacrifice schemes.
• Wellbeing support and counselling services.
• Retail and lifestyle discounts.
• Enhanced family leave and occupational sick pay.

The successful candidate will be joining a growing organisation committed to quality service delivery, teamwork and creating a supportive, inclusive working environment.

Please note: The role is subject to background, identity and security checks before employment commences.