Property Maintenance Scheduler & Coordinator

Example Recruitment Group; City Of London; On-site; GBP 23,000 - 31,000; Full time

Job summary

Example is seeking a highly organised Scheduler to join a well established property maintenance company in London. You will provide excellent customer service to residents, handle enquiries and manage bookings and changes.

The role requires experience in scheduling repairs, updating ROCC/DRS/Opti-time, coordinating workloads with operatives and supervisors, and maintaining accurate job records. A fast-paced, detail-oriented environment awaits.

Qualifications

• IT literate with confidence using scheduling and job management systems.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literate

Scheduling systems

Attention to detail

Prioritisation

Tools

ROCC

DRS

Opti-time

Job description

Example is seeking a highly organised Scheduler to join a well established property maintenance company in London. You will provide excellent customer service to residents, handle enquiries and manage bookings and changes.

The role requires experience in scheduling repairs, updating ROCC/DRS/Opti-time, coordinating workloads with operatives and supervisors, and maintaining accurate job records. A fast-paced, detail-oriented environment awaits.