Property Concierge & Resident Services Agent

Jones Lang LaSalle Incorporated; Salford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

23 days holiday

Job summary

Jones Lang LaSalle Incorporated is hiring a Resident Service Agent to support concierge duties at Greengate, Salford. You will engage with residents, manage inquiries, and assist with building operations and safety.

The role requires strong communication, organisational skills and flexibility across day and night shifts. The position reports to the General Manager and involves ensuring excellent resident service, coordinating services, and maintaining secure and well-presented common areas.

Qualifications

• Confident liaising with clients via phone, email and letter.
• Ability to work under pressure with a degree of flexibility and to take control of own workload.
• Excellent interpersonal and IT skills; experience with property management software is desirable.

Responsibilities

• Maintain a constant presence at the main concierge desk; provide high-level customer care.
• Deal with enquiries, queries and complaints; act courteously in person or by phone.
• Coordinate access for services (deliveries, repairs) and manage visitor screening and security duties.
• Support day-to-day operations, monitor CCTV, patrol routes, and assist with emergencies and safety reporting.

Skills

Client liaison

Interpersonal skills

Communication

Organisational skills

Flexibility

IT proficiency

Tools

Property management software

Job description

Jones Lang LaSalle Incorporated is hiring a Resident Service Agent to support concierge duties at Greengate, Salford. You will engage with residents, manage inquiries, and assist with building operations and safety.

The role requires strong communication, organisational skills and flexibility across day and night shifts. The position reports to the General Manager and involves ensuring excellent resident service, coordinating services, and maintaining secure and well-presented common areas.