Business Support, Customer Service

JLL; Greater Manchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

JLL is seeking a Resident Service Agent for our Build to Rent scheme at Greengate, Salford. The role operates on a 4-days-on, 4-days-off shift pattern, with day and night coverage from 07:00 to 19:00 and 19:00 to 07:00 respectively.

Responsibilities include managing applicants, conducting viewing tours, securing apartment offers, coordinating repairs, and handling tenancy-related queries, while delivering excellent customer care and flexible service in a dynamic environment.

Qualifications

• Enthusiasm and a proactive approach to guest service.
• Strong organizational skills and attention to detail.
• Good people skills with a customer-focused mindset.
• Ability to adapt to changing tasks and priorities in a fast-paced environment.

Responsibilities

• Manage applicants and conduct viewing tours for residents.
• Secure offers on apartments and coordinate repair works.
• Handle tenancy-related queries and organize resident engagement events.
• Maintain a high level of customer care and respond to enquiries and complaints.
• Monitor safety and security aspects, including CCTV and access control, as part of concierge duties.

Skills

Enthusiasm

Organizational skills

People skills

Flexibility

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Resident Service Agent

We are looking for a Resident Service Agent for our Residential Agency Build to Rent business line.

Shift pattern: 4 days on, 4 days off.

Day shift Concierge - 0700 am to 1900 pm,

Night shift concierge 1900 pm to 0700 am.

Holiday: 23 days including bank holidays

Greengate - 2 Greengate, Salford, M3 7NL

What this job involves:

This role is based at Greengate contemporary private rented scheme outside of London, a build to rent scheme.

Responsibilities include managing applicants, conducting viewing tours, securing offers on apartments, organising repair works and dealing with general tenancy related queries as well as organising resident engagement events.

The role requires enthusiasm, excellent organisational skills, good people skills and the ability to work under pressure and with a degree of flexibility as no two days are ever the same. This person will report into the General Manager.

What your day-to-day will look like:

• At all times ensure a constant presence remains on the main concierge desk (except where carrying out regular building checks or on agreed breaks).
• At all times provide the highest level of customer care and service, offering guidance and assistance to clients/residents in a willing and friendly manner. Deal effectively with enquiries, queries and complaints, always taking the correct action whilst remaining courteous at all times in person or on the telephone.
• The Concierge should maintain a clean and smart appearance at all times, wearing either the staff uniform (or a suit where a uniform is not provided).
• Ensure effective security of residents and the building at all times by walking the agreed patrol route regularly. Monitor use of external areas and deter misuse. The Concierge must not put himself/herself at personal risk and should report any concerns to the police if immediate action is required.
• Complete regular building checks on site during the shift, ensuring the buildings are trouble free. To check working order and condition of: Lighting; Heating; Fire control system, alarms and smoke ventilation; Lifts; Water pumps and tanks; Doors and windows; Gates; Waste chutes; Access control systems, locks and security.
• Pro-actively deal with any maintenance and cleaning/litter problems identified within the Development and the external estate areas. Fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
• To report on any security/Health & Safety/maintenance issues, incidents and complaints to your line manager. Taking appropriate action immediately in the event of an emergency.
• Manage any unplanned cleaning emergencies; directly where possible (spillages and accidents in communal areas)
• Monitor CCTV and alarm systems at all times whilst in the office.
• Monitor and aid the smooth running of car parking facilities and appropriately deal with unauthorised users/vehicles of the car park.
• The Concierge must check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building if you suspect they have no right of access. Report any suspicious/unusual behaviour, calling the police if necessary.
• Co-ordinate, instruct and allow access for services to the Development, such as refuse collection, deliveries, repairs and maintenance, utility companies. Including the movement and rotation of on-site refuse receptacles for collection.
• Responsibility for all deliveries to main office, receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• Issuing/handling of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys in line with the company procedure
• Assis