Concierge & Resident Services Coordinator (4-on 4-off)

JLL; Greater Manchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

JLL is seeking a Resident Service Agent for our Build to Rent scheme at Greengate, Salford. The role operates on a 4-days-on, 4-days-off shift pattern, with day and night coverage from 07:00 to 19:00 and 19:00 to 07:00 respectively.

Responsibilities include managing applicants, conducting viewing tours, securing apartment offers, coordinating repairs, and handling tenancy-related queries, while delivering excellent customer care and flexible service in a dynamic environment.

Qualifications

• Enthusiasm and a proactive approach to guest service.
• Strong organizational skills and attention to detail.
• Good people skills with a customer-focused mindset.
• Ability to adapt to changing tasks and priorities in a fast-paced environment.

Responsibilities

• Manage applicants and conduct viewing tours for residents.
• Secure offers on apartments and coordinate repair works.
• Handle tenancy-related queries and organize resident engagement events.
• Maintain a high level of customer care and respond to enquiries and complaints.
• Monitor safety and security aspects, including CCTV and access control, as part of concierge duties.

Skills

Enthusiasm

Organizational skills

People skills

Flexibility

Job description

JLL is seeking a Resident Service Agent for our Build to Rent scheme at Greengate, Salford. The role operates on a 4-days-on, 4-days-off shift pattern, with day and night coverage from 07:00 to 19:00 and 19:00 to 07:00 respectively.

Responsibilities include managing applicants, conducting viewing tours, securing apartment offers, coordinating repairs, and handling tenancy-related queries, while delivering excellent customer care and flexible service in a dynamic environment.