Property Compliance Manager

TCH; Tunbridge Wells; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Contributory pension up to 10% matched

Life assurance 4x annual salary

30 days annual leave + bank holidays

Two volunteer days per year

24/7 digital GP service

Eye test voucher

Enhanced parental leave

Flexible benefits scheme

Annual flu vaccinations

Job summary

Town and Country Housing seeks a proactive Property Compliance Manager to lead damp, mould and housing-hazard responses under Awaab's Law within the Repairs & Compliance team. This role manages complex cases, leads a small team, and ensures residents receive timely, safe solutions in their homes.

You will prioritise, investigate, and resolve issues, working with surveyors and repairs teams while driving service improvements and embedding best practice across the organisation.

Qualifications

• Experience managing complex caseloads in housing or compliance.
• Excellent communication and organisational skills.
• Ability to manage competing priorities with a strong customer focus.
• Experience leading or supporting a team.

Responsibilities

• Lead management of damp, mould and hazard-related cases.
• Allocate cases and monitor performance.
• Oversee customer communications and handle escalated enquiries and complaints.
• Support audits and contribute to service improvements.
• Embed best practice and awareness of Awaab's Law across the organisation.

Skills

People management

Communication

Organisational skills

Analytical skills

Problem solving

Team leadership

Job description

Our Vacancy

We're looking for a proactive and customer-focused Property Compliance Manager to lead our response to damp, mould and other housing hazards under Awaab's Law. This is a key role within our Repairs & Compliance team, responsible for managing complex cases, leading a small team and ensuring residents receive timely, effective solutions that keep them safe in their homes. You'll play a vital role in driving compliance, improving services and delivering excellent outcomes for both residents and the organisation.

What you'll do

You'll lead the management of damp, mould and hazard-related cases, ensuring issues are prioritised, investigated and resolved efficiently. Working closely with surveyors, repairs teams and other stakeholders, you'll allocate cases, monitor performance, oversee customer communications and handle escalated enquiries and complaints. You'll also support audits, analyse trends, contribute to service improvements and help embed best practice and awareness of Awaab's Law across the organisation.

What You'll Need

We're looking for someone with experience managing complex caseloads and delivering advice in challenging situations, ideally within housing, property, repairs or compliance services. You'll have excellent communication and organisational skills, the ability to manage competing priorities and a strong focus on customer service. Experience leading or supporting a team, alongside good analytical skills, sound judgement and a proactive approach to problem-solving, will help you succeed in this role. Knowledge of housing compliance, risk management or social housing would be advantageous.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying

You must have the right to work in the UK; we are unable to provide a visa sponsorship. We reserve the right to close this advert early if we receive a high volume of suitable applications. This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months). Please note that any offer of employment will be subject to a Enhanced DBS check and other pre-employment checks.

If you have any questions about this role, please email the Talent Team on [e-mail].

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.