Awaab's Compliance & Escalations Manager

Camden Council; Greater London; On-site; GBP 52,000 - 59,000; Full time

Benefits offered by this job

27 days annual leave

Pensions scheme

Flexible working

Staff networks

Job summary

Camden Council is seeking an experienced housing professional to lead the Awaab's Compliance and Escalation function, delivering high-quality social housing services and ensuring compliance with Awaab's Law.

The postholder will manage escalated cases, coordinate with multiple teams, and deputise for the Compliance Manager while supervising Compliance Coordinators. Commitment to resident safety and accurate record-keeping is essential.

Qualifications

• You are an experienced housing professional with a strong understanding of compliance, resident safety and the delivery of high-quality services within a social housing environment.
• You are confident managing complex and escalated cases, balancing resident needs, statutory requirements and operational priorities to achieve safe and effective outcomes.
• You have experience working with repairs, damp and mould, resident safety, compliance or related housing services, and are comfortable coordinating across teams to remove barriers and ensure risks are managed.

Responsibilities

• Lead day-to-day management of escalated, complex and higher-risk cases under Awaab's Law.
• Act as deputy to the Awaab's Compliance Manager and manage the Compliance Coordinators.
• Coordinate with Repairs, Housing Management, Damp and Mould, Environmental Health and Legal teams to ensure timely action and audit trails.

Skills

Experienced housing professional

Compliance

Resident safety

Complex escalated cases

Job description

Job Description

Salary: £52,205 - £59,484

Grade: Level 4 Zone 2

Location: Holmes Road Depot, NW5 3AP

Contract Type: 12 Months (Fixed Term)

Hours: Full Time (36 hours)

Closing Date: Friday 16th October 2026 at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

What You'll Be Doing

The Awaab's Compliance and Escalation Manager will support Camden's Awaab's Compliance function by providing day-to-day management of escalated, complex and higher-risk cases that fall within the scope of Awaab's Law. The role will help ensure that statutory and internal timescales are monitored, risks are identified early, and clear action is taken where cases require intervention, coordination or escalation.

The postholder will act as deputy to the Awaab's Compliance Manager where required and will manage the Compliance Coordinators. They will work across operational delivery teams, Rapid Response, Repairs, Housing Management, TMOs, Damp and Mould, Legal Disrepair, Environmental Health, contractors and partner services to make sure barriers are addressed quickly, vulnerable residents and no-access cases are properly managed, and Camden can evidence compliance with Awaab's Law and associated regulatory requirements.

This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS.

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

You are an experienced housing professional with a strong understanding of compliance, resident safety and the delivery of high-quality services within a social housing environment. You are confident managing complex and escalated cases, balancing resident needs, statutory requirements and operational priorities to achieve safe and effective outcomes.

You have experience working with repairs, damp and mould, resident safety, compliance or related housing services, and are comfortable working across multiple teams to coordinate action, remove barriers and ensure risks are managed appropriately. You understand the importance of accurate record keeping, evidence management and maintaining clear audit trails, and can use performance information and case data to identify trends, provide assurance and drive improvement.

As a people manager, you lead with clarity and empathy, supporting and developing others while creating a culture of accountability, collaboration and continuous improvement. You are confident communicating with residents, colleagues, contractors and senior stakeholders, explaining complex issues in a way that is clear, professional and solution focused.

You are organised, resilient and able to make sound decisions in a fast-paced environment, particularly when managing sensitive, complex or higher-risk cases. Most importantly, you share our commitment to resident safety and excellent customer service and are passionate about helping Camden deliver on the requirements of Awaab's Law and achieve the best possible outcomes for residents.

What We Offer

At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at [e-mail] or by post to 5 Pancras Square, London, N1C 4AG. We'll work with you to make sure the process works for you.

Anonymised Application

In keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.