Compliance Officer

Town & Country Housing Group; United Kingdom; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Contributory pension up to 10%

Life assurance 4x annual salary

30 days annual leave + bank holidays

Two volunteer days per year

GP service and counselling helpline

Eye test voucher and glasses allowance

Maternity/paternity and parental leave

Flexible benefits programme

Annual flu vaccinations

Job summary

Town & Country Housing Group is seeking a proactive and organised Compliance Officer to join our Building Safety and Compliance team. You will coordinate compliance servicing across heating, water, lifts and electrical safety to help achieve 100% compliance and keep residents safe.

This hybrid role requires strong admin skills, Excel experience, data analysis and reporting, and a collaborative approach. You will work with residents, contractors and colleagues to promote safety and efficient

Qualifications

• Strong administrative experience and excellent organisational skills.
• Excel proficiency and ability to analyse and report data.
• Excellent communication and a collaborative approach with keen attention to detail.

Responsibilities

• Coordinate compliance servicing and maintenance programmes across heating, water, lifts and electrical safety.
• Monitor contractor performance and maintain accurate safety records.
• Support performance reporting and internal audits; investigate complaints and handle access cases.
• Promote a culture of safety and ensure compliance activities are delivered efficiently and effectively.

Skills

Administrative experience

Organisational skills

Excel

Data analysis

Communication skills

Collaborative approach

Attention to detail

Compliance knowledge

Tools

Microsoft Office

Job description

Our Vacancy

We are looking for a proactive and organised Compliance Officer to join our Building Safety and Compliance team. This is an excellent opportunity for an experienced administrator who is passionate about resident safety and delivering outstanding customer service. Working across key compliance areas including heating, water, lifts and electrical safety, you will play a vital role in helping us achieve and maintain 100% compliance while ensuring our residents remain safe in their homes.

What You Will Be Doing

As Compliance Officer, you will coordinate compliance servicing and maintenance programmes, monitor contractor performance, and maintain accurate safety and compliance records. You will support performance reporting and internal audits, investigate complaints, manage difficult access cases, and help identify opportunities for service improvement. The role also involves working closely with residents, contractors and colleagues to promote a strong culture of safety and ensure compliance activities are delivered efficiently and effectively.

What You Will Need

You will have strong administrative experience, excellent organisational skills and the ability to manage competing priorities. Confidence using Microsoft Office, particularly Excel, and experience analysing and reporting data are essential. We're looking for someone with excellent communication skills, a collaborative approach and a keen eye for detail. Knowledge of compliance-related services, safety regulations or contract management would be advantageous, along with experience handling complaints and delivering high levels of customer service.

Why join us

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

What we offer

• Annual Salary 32,148
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be taking place in person on 22nd October