Property Claims Handler

Adjusting Appointments Limited; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Job summary

Adjusting Appointments Limited is seeking an experienced Property Claims Handler to join a small team delivering exceptional customer service. You will manage the day-to-day claims lifecycle for Domestic and Commercial properties in a fast-paced, telephone-biased environment.

The role focuses on end-to-end claims management from FNOL through to conclusion, including virtual desk top assessments and settlements within delegated authority. Strong communication and negotiation skills are essential.

Qualifications

• Experience handling Domestic and Commercial Property Claims.
• Understanding of the Insurance Industry.
• Track record in fast paced, telephone-based claims environment.
• Experience with FNOL and full lifecycle claims processing.
• Exceptional customer service skills and motivation to develop further.

Responsibilities

• Be the first point of contact for incoming claims acting as the Insurer.
• Triage calls for validation and register new claims.
• Proactively manage full claims lifecycle from FNOL to closure.
• Conduct virtual desktop assessments and assist with schedules of repair.
• Negotiate settlements within delegated authority and support network contractors.
• Coordinate with other departments and external clients.
• Identify potentially fraudulent activity and report issues.

Skills

Claims handling

Property claims

Customer service

Telephone-based

Tools

Symbility

Sore Logic

Job description

• Are you an experienced Property Claims handler with experience of handling Commercial and Domestic Property Claims?
• Would you like to work for a long established reputable Adjusting firm?
• Do you thrive working in a fast-paced, telephone biased role where you can showcase your customer services skills?
• Do you enjoy handling end to end claims with full case management from FNOL through to conclusion?
• Do you enjoy doing virtual desk top assessments?

As an experienced Property Claims Handler, you will join a small team of TPA Claims Handlers providing an exceptional customer service to policyholders, being responsible for the day-to-day full claims management of the lifecycle of the claims in a fast paced, telephone biased environment.

Key responsibilities:

• Be the first port of call for incoming Claims acting as the Insurer
• Triage claims calls for validation
• Register and log all new claims
• Proactively manage the full claims lifecycle
• Carry out Virtual desktop assessments and assist with building schedules of repair
• Negotiate settlements including Cash Settlement of claims within personal delegated authority limits and provide support to network contractors on building repairs
• Liaise with other departments and external clients
• Report any issues or complaints and delegate to the relevant point of contact
• Identify potentially fraudulent activity

About you:

• An experienced Claims Handler with a background in dealing with Domestic and Commercial Property Claims
• Have an understanding of the Insurance Industry
• A track record of working in a fast based, telephone-based claims environment
• Experienced in handling FNOL calls and being able to manage the full life cycle of the claims process
• Exceptional customer services skills and experience
• Motivated to progress and develop further
• Ideally Industry qualified i.e. Cert CII, working towards Diploma level or working towards (desirable)
• Knowledge of buildings and build pathology (desirable)
• Knowledge of scoping tools and scheduling experience using symbility/sore logic (desirable)