Property Claims Handler

Adjusting Appointments Limited; England; On-site; GBP 24,000 - 36,000; Full time

Job summary

Adjusting Appointments Limited seeks an experienced Property Claims Handler to manage domestic and commercial property claims from FNOL to settlement. You will be the first point of contact, triage calls, log new claims, and drive the full claims lifecycle in a fast-paced, telephone-driven environment.

You will perform virtual desktop assessments, support schedules of repair, and negotiate settlements within delegated authority, liaising with clients and contractors to ensure a smooth resolution.

Qualifications

• Experience as a Claims Handler for domestic and commercial property claims.
• Understanding of the Insurance Industry.
• Experience in fast-paced, telephone-based claims environment.
• Experience handling FNOL calls and full lifecycle of claims.
• Excellent customer service skills and motivation to develop.
• Industry qualification progression (Cert CII) desirable.
• Knowledge of buildings and build pathology and scheduling tools desirable.

Responsibilities

• Be the first point of contact for incoming claims, acting as the insurer.
• Triage claims calls for validation.
• Register and log all new claims.
• Proactively manage the full claims lifecycle.
• Carry out virtual desktop assessments and assist with building schedules of repair.
• Negotiate settlements within delegated authority and support network contractors.
• Liaise with other departments and external clients.
• Report issues or complaints and escalate as needed.
• Identify potentially fraudulent activity.

Skills

Property claims

Customer service

FNOL handling

Claims lifecycle

Education

Cert CII

Diploma (desirable)

Tools

Symbility

Sore Logic

Job description

• Are you an experienced Property Claims handler with experience of handling Commercial and Domestic Property Claims?
• Would you like to work for a long established reputable Adjusting firm?
• Do you thrive working in a fast-paced, telephone biased role where you can showcase your customer services skills?
• Do you enjoy handling end to end claims with full case management from FNOL through to conclusion?
• Do you enjoy doing virtual desk top assessments?

As an experienced Property Claims Handler, you will join a small team of TPA Claims Handlers providing an exceptional customer service to policyholders, being responsible for the day-to-day full claims management of the lifecycle of the claims in a fast paced, telephone biased environment.

Key responsibilities:

• Be the first port of call for incoming Claims acting as the Insurer
• Triage claims calls for validation
• Register and log all new claims
• Proactively manage the full claims lifecycle
• Carry out Virtual desktop assessments and assist with building schedules of repair
• Negotiate settlements including Cash Settlement of claims within personal delegated authority limits and provide support to network contractors on building repairs
• Liaise with other departments and external clients
• Report any issues or complaints and delegate to the relevant point of contact
• Identify potentially fraudulent activity

About you:

• An experienced Claims Handler with a background in dealing with Domestic and Commercial Property Claims
• Have an understanding of the Insurance Industry
• A track record of working in a fast based, telephone-based claims environment
• Experienced in handling FNOL calls and being able to manage the full life cycle of the claims process
• Exceptional customer services skills and experience
• Motivated to progress and develop further
• Ideally Industry qualified i.e. Cert CII, working towards Diploma level or working towards (desirable)
• Knowledge of buildings and build pathology (desirable)
• Knowledge of scoping tools and scheduling experience using symbility/sore logic (desirable)