Property Claims Handler

Claims Recruitment Services; Essex; On-site; GBP 26,000 - 38,000; Full time

Job summary

Claims Recruitment Services is recruiting for a Property Claims Handler in the Colchester/York area on behalf of a leading specialist brand in the UK insurance market. You will handle calls from policyholders, brokers, loss adjusters and other experts to progress new and existing claims.

You will strive to settle claims fairly, meet defined SLAs, work with colleagues, and contribute to continuous improvement of the UK Property Claims team.

Qualifications

• Previous property claims handling experience.
• Collaborative and supportive, stepping up when volumes are high without compromising service.
• A self-motivated, adaptable approach with a positive response to change.
• Outstanding communication skills; face-to-face, written and telephone.
• Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners.
• Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.
• Working toward CII qualifications, or willingness to start.
• Good knowledge of Excel, Word and Copilot is advantageous.

Responsibilities

• Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims.
• Identifying key triggers requiring escalation or additional review.
• Negotiating and settling claims fairly and proactively.
• Following a defined process and ensuring information is recorded in a clear and consistent manner.
• Meeting and exceeding pre-defined SLAs/targets
• Demonstrating excellent file handling and claims management through pro-active portfolio management.
• Working unsupervised and showing initiative in claims handling approach.
• Promoting and delivering a continuous improvement culture within the UK Property Claims team.

Job description

We are recruiting for a Property Claims Handler on behalf a leading specialist brand in the UK insurance market.

Colchester / York

Key Responsibilities

• Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims.
• Identifying key triggers requiring escalation or additional review.
• Negotiating and settling claims fairly and proactively.
• Following a defined process and ensuring information is recorded in a clear and consistent manner.
• Meeting and exceeding pre-defined SLAs/targets
• Demonstrating excellent file handling and claims management through pro-active portfolio management.
• Working unsupervised and showing initiative in claims handling approach.
• Promoting and delivering a continuous improvement culture within the UK Property Claims team.

Key Requirements

• Previous property claims claims-handling experience.
• Collaborative and supportive, stepping up when volumes are high without compromising service.
• A self-motivated, adaptable approach with a positive response to change.
• Outstanding communication skills; face-to-face, written and telephone.
• Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners.
• Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.
• Working toward CII qualifications, or willingness to start.
• Good knowledge of Excel, Word and Copilot is advantageous.

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