Experienced Property Claims Handler — End-to-End

Adjusting Appointments Limited; England; Vor Ort; GBP 24.000 - 36.000; Vollzeit

Zusammenfassung

Adjusting Appointments Limited seeks an experienced Property Claims Handler to manage domestic and commercial property claims from FNOL to settlement. You will be the first point of contact, triage calls, log new claims, and drive the full claims lifecycle in a fast-paced, telephone-driven environment.

You will perform virtual desktop assessments, support schedules of repair, and negotiate settlements within delegated authority, liaising with clients and contractors to ensure a smooth resolution.

Qualifikationen

• Experience as a Claims Handler for domestic and commercial property claims.
• Understanding of the Insurance Industry.
• Experience in fast-paced, telephone-based claims environment.
• Experience handling FNOL calls and full lifecycle of claims.
• Excellent customer service skills and motivation to develop.
• Industry qualification progression (Cert CII) desirable.
• Knowledge of buildings and build pathology and scheduling tools desirable.

Aufgaben

• Be the first point of contact for incoming claims, acting as the insurer.
• Triage claims calls for validation.
• Register and log all new claims.
• Proactively manage the full claims lifecycle.
• Carry out virtual desktop assessments and assist with building schedules of repair.
• Negotiate settlements within delegated authority and support network contractors.
• Liaise with other departments and external clients.
• Report issues or complaints and escalate as needed.
• Identify potentially fraudulent activity.

Kenntnisse

Property claims

Customer service

FNOL handling

Claims lifecycle

Ausbildung

Cert CII

Diploma (desirable)

Tools

Symbility

Sore Logic

Jobbeschreibung

Adjusting Appointments Limited seeks an experienced Property Claims Handler to manage domestic and commercial property claims from FNOL to settlement. You will be the first point of contact, triage calls, log new claims, and drive the full claims lifecycle in a fast-paced, telephone-driven environment.

You will perform virtual desktop assessments, support schedules of repair, and negotiate settlements within delegated authority, liaising with clients and contractors to ensure a smooth resolution.