Claims Handler

Adjusting Appointments Limited; West Midlands; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Remote working options

Hybrid work environment

Job summary

Adjusting Appointments Limited is seeking an experienced desk-top claims handler to join the Property team in the North West. You will handle a mixed portfolio of mid to high net worth property and contents claims, including commercial.

You will own the full claims lifecycle from FNOL to conclusion, act as a main point of contact for clients, and strive to deliver exceptional service levels within SLA targets. A background in property claims and progress toward Cert CILA are desirable.

Qualifications

• Background in property claims handling.
• Excellent written and verbal communication.
• Ability to work in a demanding SLA-driven environment.
• Attention to detail and strong organisational skills.
• Cert CILA in progress or intent to pursue (support available).
• Hybrid/remote working options available.

Responsibilities

• Point of contact for client/customer calls/enquiries.
• Take full ownership of the claims lifecycle from FNOL through to conclusion.
• Manage your own portfolio of mid to high net worth claims.
• Strive to provide an exceptional service level.

Skills

Property claims

Communication skills

SLAs

Attention to detail

Time management

Diary management

Education

Cert CILA (in progress)

Job description

• Have you a background working in property or buildings related claims?
• Are you looking to join a reputable organisation offering progression and career development?
• Are you an excellent communicator and strive to provide an exceptional customer service?

Our client based in the North West are looking for an experienced desk-top claims handler to join their dedicated TPA team, where you will work within their Property team handling a mixed portfolio of mid to HNW claims, buildings and contents including commercial.

Key responsibilities:

• Play a vital role within the TPA team by being a point of contact for client/customer calls/enquiries
• Take full ownership of the claims lifecycle from FNOL through to conclusion
• Manage your own portfolio of mid to HNW claims
• Strive to provide an exceptional service level

About you:

• A background in Property Claims handling
• Excellent communication skills, written & verbal
• The ability to work in a demanding and pressured environment whilst working to SLA's
• Attention to detail
• Good organisational skills/time & diary management
• Cert CILA, working towards or an interest in working towards (full support will be provided)
• Happy to work from an office base on a flexible hybrid basis or remote working is offered
• Standard working hours 35 hours per week, Monday to Friday