Claims Handler

Adjusting Appointments Limited; Nottingham; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Adjusting Appointments Limited is seeking an experienced desk-top claims handler to join its North West based team. You will work within the Property team handling a mixed portfolio of mid to HNW claims, including buildings and contents (commercial).

You will act as a liaison for client calls and enquiries, owning the claims lifecycle from FNOL to conclusion, and manage a portfolio with a focus on delivering exceptional service levels within a busy environment.

Qualifications

• Background in Property Claims handling.
• Excellent written and verbal communication.
• Ability to work in demanding environment while meeting SLAs.
• Attention to detail and accuracy.
• Good organisational/time & diary management.

Responsibilities

• Be a point of contact for client/customer calls/enquiries.
• Take full ownership of the claims lifecycle from FNOL through to conclusion.
• Manage a portfolio of mid to HNW claims.
• Strive to provide an exceptional service level.

Skills

Property Claims handling

Communication skills

Attention to detail

Organisational skills

Education

Cert CILA

Job description

• Have you a background working in property or buildings related claims?
• Are you looking to join a reputable organisation offering progression and career development?
• Are you an excellent communicator and strive to provide an exceptional customer service?

Our client based in the North West are looking for an experienced desk-top claims handler to join their dedicated TPA team, where you will work within their Property team handling a mixed portfolio of mid to HNW claims, buildings and contents including commercial.

Key responsibilities:

• Play a vital role within the TPA team by being a point of contact for client/customer calls/enquiries
• Take full ownership of the claims lifecycle from FNOL through to conclusion
• Manage your own portfolio of mid to HNW claims
• Strive to provide an exceptional service level

About you:

• A background in Property Claims handling
• Excellent communication skills, written & verbal
• The ability to work in a demanding and pressured environment whilst working to SLA's
• Attention to detail
• Good organisational skills/time & diary management
• Cert CILA, working towards or an interest in working towards (full support will be provided)
• Happy to work from an office base on a flexible hybrid basis or remote working is offered
• Standard working hours 35 hours per week, Monday to Friday