Property Assistant

Ritz Recruitment Ltd; Woodford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Ritz Recruitment Ltd is seeking a Property Assistant for an on-site role at a residential building in Bristol. The position is immediate start and temporary in nature, offering £13.50 per hour. The role focuses on delivering excellent on-site operations and customer service to residents.

You will work as part of a team to manage inquiries, viewings, and property access, ensuring a welcoming and safe environment for residents and visitors.

Qualifications

• Previous experience in Customer Service, Reception or Front of House.
• Experience in property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Passionate about delivering excellent customer service.
• Able to build relationships with residents and team members.
• Self-motivated and able to work independently.

Responsibilities

• Face to face customer interaction and building rapport with residents.
• Respond to enquiries by phone and email.
• Book viewings for prospective residents and keep them updated.
• Update the workflow calendar with resident viewings.
• Arrange access to properties for agents, contractors and inventory clerks.
• Conduct room inventories and preventive maintenance checks.
• Inspect communal areas for cleanliness, hazards or health and safety issues.

Skills

Customer service

Communication

English proficiency

Relationship building

Self-motivation

Job description

Property Assistant, Central Bristol, BS1

Immediate Start, Temporary, £13.50ph

A growing property company requires a customer focused Property Assistant to deliver the on-site operations at one of their apartment buildings in Newbury.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service.

Duties will include:

• Face to face customer interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
• Responding to resident enquiries over the phone and via email.
• Booking in prospective residents for viewings and keeping them up to date with progress.
• Updating the work-flow calender with resident viewings
• Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
• Conducting Room Inventories and PPM Checks
• Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.

Requirements

• Previous Customer Service, Reception, Front of House.
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.