Property Assistant

Ritz Recruitment; West of England; On-site; GBP 35,818,000 - 37,195,000; Full time

Job summary

Ritz Recruitment is seeking a Property Assistant to manage on-site operations at an apartment building in the Bristol area. Based in Newbury, you will join a team ensuring residents receive excellent service on a temporary basis.

Key duties include handling resident inquiries, arranging viewings, managing access for agents and contractors, and conducting room inventories and safety checks. English communication must be strong and customer-focused.

Qualifications

• Previous customer service, front of house experience is beneficial.
• Experience in property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Passionate about customer service and building relationships.
• Self-motivated and capable of working independently.

Responsibilities

• Face-to-face customer interaction and building rapport with residents.
• Respond to inquiries by phone and email.
• Book viewings and keep residents updated on progress.
• Update the workflow calendar with resident viewings.
• Arrange access for third parties (agents, contractors, inventories).
• Conduct room inventories and preventive maintenance checks.
• Inspect communal areas for cleanliness, hazards or safety issues.

Skills

Customer service

Communication

Relationship building

Self-motivation

Job description

Property Assistant, Central Bristol, BS1

Immediate Start, Temporary, £13.50ph

A growing property company requires a customer focused Property Assistant to deliver the on-site operations at one of their apartment buildings in Newbury.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service.

Duties will include:

• Face to face customer interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
• Responding to resident enquiries over the phone and via email.
• Booking in prospective residents for viewings and keeping them up to date with progress.
• Updating the work-flow calender with resident viewings
• Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
• Conducting Room Inventories and PPM Checks
• Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.

Requirements

• Previous Customer Service, Reception, Front of House.
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.