Rent Recovery Specialist

Kinleigh Limited.; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Kinleigh Limited in London is seeking a Credit Controller to manage the debt chasing process for tenants and landlords. The role involves communicating on rent arrears and outstanding fee debt, issuing letters and making intake calls across a structured schedule, escalating cases as needed.

The successful candidate will handle day-to-day arrears communications, document progress, and coordinate with Branch Directors and Property Managers to reduce debt while maintaining professional landlord and

Responsibilities

• Letter 1 (Day 3) to Tenant & Landlord
• Telephone call with follow-up email (Day 4) to Tenant
• Respond to Tenant & Landlord queries
• Letter 2 (Day 7) to Tenant & Landlord
• Telephone call with follow-up email (Day 8) to Tenant
• Notify (Day 14) arrears to Branch Directors and PM
• Letter 3 (Day 14) to Tenant & Landlord
• Telephone call with follow-up email (Day 15) to Tenant
• Letter 4 (Day 21) to Tenant & Landlord - Intent to go legal
• Telephone call with follow-up email (Day 22) to Tenant
• Discussion to go legal with landlord
• Progress rent insurance claim
• Fee chasing (Day 7) letter 1
• Telephone call with follow-up email (Day 8)
• Fee chasing (Day 21) letter 2
• Telephone call with follow-up email (Day 22)
• Fee chasing (Day 31) letter 3
• Telephone call with follow-up email (Day 32)
• Respond to queries

Skills

Debt collection

Tenant comms

Landlord comms

Job description

Kinleigh Limited in London is seeking a Credit Controller to manage the debt chasing process for tenants and landlords. The role involves communicating on rent arrears and outstanding fee debt, issuing letters and making intake calls across a structured schedule, escalating cases as needed.

The successful candidate will handle day-to-day arrears communications, document progress, and coordinate with Branch Directors and Property Managers to reduce debt while maintaining professional landlord and