Legal & Credit Control Specialist – Arrears & Recovery

Talent Finder; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Talent Finder is seeking a Legal & Credit Control Assistant in Southampton to manage rent-arrears, support debt recovery and assist with legal casework. You will maintain records, monitor repayments and progress cases, working with the Legal & Credit Control Lead.

The role focuses on professional communication with tenants, adherence to deadlines, and contributing to daily arrears reporting while supporting court-related activities.

Qualifications

• Experience in credit control, arrears management or property management.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication about money and debts.
• Ability to manage a caseload with time-sensitive tasks.
• Experience with tenancy agreements and rent accounts.
• Familiarity with court documents or debt recovery processes.

Responsibilities

• Manage allocated tenant arrears cases and maintain follow-up activity.
• Contact tenants regarding balances and establish reasons for non-payment.
• Agree and monitor repayment arrangements and follow up on broken agreements.
• Prioritise cases by balances and recovery prospects.
• Communicate professionally with tenants in financial difficulty.
• Liaise with external support services as needed.
• Assist with legal escalations and prepare case histories and evidence.
• Support court, possession and rent-arrears procedures and deadlines.
• Maintain accurate case notes and follow-up dates in systems.
• Contribute to arrears reports and debt-recovery reporting.
• Identify operational issues and suggest improvements.

Skills

Organisational skills

Telephone manner

Written English

Caseload management

Decision making

Empathy in recovery

Case-management systems

Teamwork

Credit control experience

Residential lettings experience

Possession proceedings exposure

Tenancy agreements familiarity

Tools

Case-management software

Spreadsheets

Management reports

Job description

Talent Finder is seeking a Legal & Credit Control Assistant in Southampton to manage rent-arrears, support debt recovery and assist with legal casework. You will maintain records, monitor repayments and progress cases, working with the Legal & Credit Control Lead.

The role focuses on professional communication with tenants, adherence to deadlines, and contributing to daily arrears reporting while supporting court-related activities.